Playacartaya

"We spent there one week. Hotel needs a little refresh. Food was a bit salty and some dishes had no labels. Stuff was kind and smiling but had some troubles with communication in English. And I didn't get answear for my request.It was pleasant stay, but we won't back."

"We are here as a group of two families with children. There's much to recommend at this hotel - the slides, mini golf, etc. are all fun. However, the place is clearly short-staffed. The employees that ARE here are wonderful and hard working. But there aren't enough. The pool bathrooms run out of soap and toilet paper repeatedly, for hours at a time, each day. The food freshness and quality at the buffets is sub-par. The worst - I'm currently at the pool, sitting in front of a pile of vomit that's been there for two hours. An employee put a table over it immediately but didn't clean it. We've told multiple staff, but it's still there. Now it's been so long, someone has shifted the table and people are unknowingly walking through the vomit, sloshing it back into the pool. So ultimately, the "ick factor" here is pretty high, especially considering the price. The kids in our group would like to return (again, the slides) but I don't think the adults can stomach it."

"A great hotel that exceeded my expectations. The waterslides are really good and kept two 14 year olds happy for ages. The food is amazing - sushi, muscles, steak, pancakes, omelettes and great choice. The entertainment team work incredibly hard for all age groups. All of the staff work hard to make the guests comfortable. It caters mainly for Spanish families, but the reception staff speak English and everyone is very understanding to guests who don’t speak Spanish."