JAAL Riad Resort

"I read many reviews before staying here and wish I had listened! This hotel is not a 4 or 5-star resort by any standard. It has potential but is in serious need of refurbishment - from the cracked pool tiles to the tired, worn-out bedrooms. Cleanliness & Condition: The pool area is poorly maintained — no tables, plastic glasses scattered around, and dilapidated sunbeds. The pool itself was freezing, definitely not inviting. My mattress was faded, and the towels were dirty and threadbare (and yet they ask for a deposit for them!). The rooms felt unhygienic, and I'm glad I had my own wipes. Service: The service is almost non-existent. Our safe didn't work, and it took me three trips to reception before anyone fixed it. When we asked about a late checkout, we were told the hotel was full. Food & Drink: The breakfast experience was poor. On our first morning, there was no explanation about what was on offer (which wasn't much anyway). The "meet and greet" staff preferred chatting to colleagues instead of helping guests. Breakfast mainly consisted of pastries and bread. The bar menu had no prices or descriptions, and there was no one collecting rubbish around the pool. You'll find beer and gin, but no idea of the brand or measure. Atmosphere: The music around the pool felt like being on hold at a doctor's office — repetitive and annoying. When a group of Italian guests arrived, suddenly there were more managers than teaspoons, so clearly staff attention depends on who's staying. Other annoyances: * Key card stopped working before check-out time * No tables by the pool No sense of 5-star service or standards To qualify as a true five-star hotel, a property should deliver luxury, service, and attention to detail — all of which were sorely missing here. Bottom line: This hotel could be amazing, but right now it's a long way from five-star quality. Aimen was a real front face for customer service, but when I showed him the dirt in the bedroom nothing was actioned. The response for the his review will be the standard of all the previous, and no action takes place- just words!!!! What a shame."

"Horrendous hotel. Aggressive management. No labelling for allergies whatsoever, no help with this issue, broken tiles around the pool, have to get up at 5am to get a sunbed. Food was disgusting when we could actually eat it. Came home with campylobacter infection and was in hospital, unwell for weeks. Please do not ignore the bad reviews, this hotel is awful."

"Wonderful hotel with a beautiful room (deluxe pool view), spacious and comfortable. Lovely bathroom, although it lacks a magnifying mirror. The pool is superb and huge, with plenty of sun loungers and umbrellas. The staff are cheerful, kind, and efficient. The breakfast buffet is generous and varied. As for the other meals, there’s a good selection, though a bit repetitive. There’s a lack of fruit options at lunch and dinner, although there are many excellent pastries. It would be nice to have yogurt, fromage blanc, ice cream… or simply some cheese. Thank you so much to Aimen and Rhania for your warm hospitality. This is my second time staying at the hotel, and everything was great — just a small note that the mirror in the room could use replacing."