Akti Palace Hotel

"As a disabled, full-time wheelchair user this hotel was shocking, totally unacceptable, we should never been alliwed to book. I'd maybe say 3 star but definitely NOT a 5 star hotel. On arrival it felt like a concrete jungle with stairs/steps everywhere. Many areas were not accessible i.e. the bar had a step, reception, via seating area with steps, I had to go via back of restaurant. The 'a le carte' restaurants and information desk were up stairs, advised no left access. We booked a superior room with garden view. Room was nice but in shaded location, we never had sun at all or a view, we looked out onto a public lane and hadge. Bathroom the worst I've ever had, floor looked like a building site floor and unacceptable for anyone with a disability, NOT suitable for wheelchair user. Towels replaced daily, however, they were so old they were gray, hard and disgusting to use. Bathroom flooded every time we showered, because no curtain or screen or effective drainage. We requested a room change but refused because, all rooms were same and manager stated "this is NOT a disabled friendly hotel". Pool bar was nice during day, but cold and windy in evening, and I couldnt get into the bar (steps) and no drinking in reception area. However, the staff were lovely, friendly and in all honesty, I think they felt a bit sorry for my situation at the Akti Palace. I think that's the only hotel positive I can give. In all honesty, if it wasn't for friends hiring a car, this would have been worst holiday, ever."

"Just back from our second holiday this year at Akti Palace. It did not disappoint. From the moment we arrived until the moment we left, we loved every minute. The food, the staff, the entertainment all fabulous. We were upgraded to a shared pool room, very nice. Room was spacious, lovely and clean with the mini bar topped up daily and cleaned/fresh towels daily. Yes the bathrooms need an overhaul, but everything worked! Yes it's not 5 star, but that didn't put us off after our first trip and certainly hasn't put us off after our second. A big shout out to all the staff, they are just simply the best, hard working, great personalities around. Hope to see you all again soon."

"My friend and myself visited Akti Palace at the beginning of October. On first impressions the hotel looked great. I enquired about paying for an upgrade to a maisonette room which we were given. It was really nice, a bit tired in the bathroom, the towels were totally unacceptable. They were thin, hard and grey when they should have being white. We used the beach towels to bathe with as they were better quality. The beds were comfy and the rooms were spacious. The items the room were lacking was a full length mirror and an iron which we had to pay a 20 euro deposit for. The grounds were lovely but there was no up keep of the beach, there were broken umbrellas and it was very uneven. It wasn’t the hotels fault but it was very unstable to get into the sea as there were so many rocks and stones, I witnessed quite a few people stumbling while trying to get in and out. We enjoyed our holiday but felt we wouldn’t return to this hotel, maybe it is better in summer but they really need to look at comfortable seating, ambience in all areas and the flavour choices in the buffet restaurant. The pool bar at lunch served a good range of food but some of it could get quite dried out but there were plenty of choices and fresh salad and bread. The pool bar staff Christos and Natalia were so busy but still super efficient and friendly and funny. The al a carte restaurants didn’t have much atmosphere and service was pretty rushed especially in the Asian but the food in there was beautiful and freshly cooked, we could have eaten it every night. The seafood restaurant didn’t have much ambience but a nice view into the open air, the food was absolutely beautiful and just the right amount with lots of flavour. Our waiter George was very professional and spoke very little. The Greek restaurant was very nice, flavourful food but far too much food, we were in a food coma after all the courses. We just couldn’t eat it all, our waiter George( young curly hair with glasses) was so friendly and helpful, he always had a smile on his face also in the buffet restaurant. The buffet restaurant had no atmosphere whatsoever, it was more like a canteen. The chairs were uncomfortable and the waiters were more like robots getting rid of your plates before you took your last mouthful. After you’d ordered one drink they didn’t offer another. The food was better some nights than others, there was something for everyone but the food was pretty dull with no flavours sticking out. The glass bar was like gods waiting room, it was full of people playing cards and uno, Natalia at the bar was wasted in there, she was so friendly and full of fun but again the bar was understaffed. The entertainment was in the pool bar which in October was a pretty poor decision as it was so windy and cold there, no heater or blankets so many people left, the only night we stayed for the entertainment was for the supremes who were brilliant and entertaining"