JAZ Fayrouz Resort

"The location is brilliant The atmosphere with the staff is so lovely they interact with you and make you feel so welcome The Rooms are really nice and clean and cleaned every single day Great value for money"

"Where do I begin. I’ve been to Egypt many times so I totally know what to expect. We checked in and got a gold all inclusive wrist band and had a lovely new modern room, happy days. Then the fun began. The majority of the guests were Russian and their behaviour and attitude was appalling. Their greed with food often left nothing for other people to eat and the food they wasted by not eating in was criminal. The kitchen seemed to be unable to cope with the quantity of food required. The food choice wasn’t the greatest and yes I know it’s was Egyptian but it’s never been an issue before. It appeared that all they wanted to do was just to feed people and fulfil their obligation. There were no food themed nights as I’ve experienced in other hotels. The bar often ran out of glasses even though they served the other guest with paper cups. The entertainment was poor and rarely in English so we gave up. There was also only 18 tables with 72 seats I total that you could sit at to watch any entertainment which clearly is inadequate. What we learnt was the staff despised the other quests and had nothing good to say about them. It was at this point they told us the gold wristband identified us as English and therefore we got a better a service. Some of the staff were great but so many of them didn’t even acknowledge our existence. The bottom line is the hotel is in a good location but there is so much more that makes a holiday great and this place has such a long way to go."

"As a diver, I visit Egypt two or three times a year. I've stayed at this hotel several times with my family, as its main draw is the beach and its relative proximity to the center of Naama. Otherwise, the hotel is a four-star hotel, nothing more. The food is average, the menu is three-star, and the rooms are in dire need of renovation, as other reviews have quite accurately noted. I rarely write reviews—every hotel has its pros and cons—but I couldn't resist writing about what happened to me and my family at the Jaz Fayrous Hotel on October 15th to warn my fellow countrymen and other hotel guests. After a long overnight flight from St. Petersburg, my family and I—four adults and one small child, a grandson—reported at the reception desk regarding a reservation we'd made on May 26th, six months before check-in. The receptionist, with an indifferent expression, told us he didn't see our reservation and asked us to leave the hotel. No vouchers confirming full payment were valid for the manager—he pointedly turned away from us and made no attempt to clarify anything. We simply ceased to exist for him. Another hotel employee, who remembered us from previous stays, recommended contacting the senior manager, which we again asked the receptionist to do, but he again turned away and didn't even respond to our request to connect us with his supervisor. We discovered on our own that the senior manager was located at Jaz Dreams, a block away from Jaz Fayrous, so instead of relaxing after an overnight flight, we had to go there ourselves to clear the situation with the senior manager. The situation repeated itself at Jaz Dreams reception – all three employees didn't even bother to listen to us and simply turned away, going about their business. They didn't even bother connecting us with the senior manager, telling us to return to Fayrous and resolve the matter there. We waited for about 20 minutes, and only after we announced we were going to contact the tourist police did one of the receptionists finally call and say we were denied check-in due to overbooking. The senior manager didn't even bother to speak to us—complete indifference and disregard for guests who had paid for their reservation six months in advance. I don't know whose fault it was or what overbooking is—we'll figure it out ourselves. But even after we found a completely different hotel, as we couldn't bear to stay outside with our luggage and a small child after a seven-hour flight, we were once again met with the same indifference and disinterest from the receptionist. When we asked—for an additional fee, whatever they would charge—to take us and our luggage to another hotel on the Jaz Hotel shuttle, to somehow help us out of this situation, the receptionist said there were taxis on the road—so we could use them. We travel a lot and have visited many countries. Egypt and the Egyptians have always been considered warm, welcoming, and attentive. Unfortunately, there are people like the reception staff at Jaz who leave a bad taste in the mouth. We don't recommend booking Jaz, and the beach is its only advantage, but there are plenty of other hotels with a beach in Naama."