"Where do you start!
We arrived at 9:40 p.m. and didn’t get into our room until midnight, having to stand in a long line… off to a great start.
The hotel is about as basic a 3-star as you can get — every aspect of it needs renovating, top to bottom. The dining area especially, with tables, floors, and everything in need of a good clean.
The food is very average and in most cases not even hot. We didn’t expect it to be this busy over the half-term holidays — we were completely wrong. For some reason, they put the fries in the same area where the meat is cooked, so you have to queue just for fries — or worse, queue for meat and find it’s all gone by the time you reach the chef.
The pool area is large, but you still had to get up at 6:30 to get a sunbed because they were all taken before breakfast. We were there for a week and only saw pool entertainment on two days — and that just consisted of a brief dance session and some water aerobics.
The evening entertainment was very poor. There isn’t a dedicated space or stage — just a large foyer that everyone crams into. It feels like when it’s raining outside and everyone rushes indoors, except this is every single night. Most nights it was just a short children’s dance session, and on a couple of nights they had guest artists perform — but seats were extremely limited. It was so crowded we ended up sitting on the marble stairs. A lovely chef noticed and kindly brought us three seats and made a small table for us.
At this time of year, when evenings are cooler, everyone wants to be inside — but it’s frustrating having to scramble for a seat and queue for drinks. You can see many guests feeling disappointed, though it’s not the staff’s fault directly.
One major issue that affected the whole holiday was that after the clubs closed, every single shop in the area also closed. The place felt deserted. The only supermarket open had very limited stock and charged nearly double for basic items. No proper supermarket, no restaurants, no cafés — nothing open at all.
We’ve travelled to many countries and never experienced anything quite like it. The road outside for about 200 meters has no streetlights — it’s pitch dark. Just you, the kids, and a few questionable characters around.
On the second-to-last day, Jet2 informed us that our pickup would be at 6 p.m. instead of 8 p.m. — fine. But on the final morning, we received another message saying the hotel was closing that day, which explained the earlier pickup. When we went to the lobby, there was a notice saying the hotel was closing for a company party. We were told we could have two extra hours in our room, but all food and drink service would end at 1 p.m. Snacks would be available afterward.
Many of us couldn’t believe it. At 1 p.m. they literally shut the hotel down — closing bars, turning off electricity at the pool, and preparing for their private event while guests were still there. We were left in a basic outdoor snack area with very little food or drink available.
While we were trying to find water in 23-degree heat, they blocked off the lobby with furniture, moved all the drinks around inside, and began their staff party in full view of the guests. They closed the dining area for their own activities, and staff were
relaxing and socialising while paying guests were left outside.
You have to remember — nothing nearby was open: no shops, restaurants, or cafés. We simply had to sit there and watch our holiday end a day early while the hotel hosted a party. The lack of consideration was disappointing and felt unprofessional from start to finish.
They eventually realised the situation and handed out bottled water and sandwiches, which was appreciated — but this wasn’t an emergency or a power outage. It was a planned event, and guests who paid for a full holiday were made to feel like an inconvenience.
The closure of the local area is on us for not researching properly — fair enough. And before that last day, we managed to make the best of things and have a somewhat decent time. But for the price you pay, this hotel just doesn’t deliver value for money."
