Gloria Palace San Agustin Thalasso & Hotel

"The hotel has a nice big pool, childrens pool with slides, rooftop terrace with the bar and restaurant and the 3rd pool on the 9th floor. The food was good and the evening shows were amazing. However, nobody is giving you any information upon your arrival about the evening shows, activities, where the places like restaurant and pools are located or that you have to pay for drinks during dinner (half board). It really dissapointed me when I felt being tricked into thinking that the soft drinks like water wouldn't be charged during dinner and nobody informed how it worked until I found out that I was owing the hotel around 40 eur for these drinks I wouldn't have said I would take if I knew I would be charged. The reception also failed to give any information about the location, simple guidance on where the food shops are located, how to get to the beach and what to see around. This was my first time when the hotel gave me so little information on arrival and couldn't provide clear information even when asked."

"Excellent hotel, very clean and tidy. We had a 3rd floor room which was great with excellent views out to sea and overlooking the pool areas. Food good standard for an all inclusive, not much variety of ‘children’s’ food though but not a major issue. Freshly cooked meats, pasta and pizza at lunch and dinner. Plenty of sun beds, never waited too long at the bar, drinks are good quality although small variety of cocktails included on all inclusive but enough though! Only slight negative was that the swimming pools are one depth and quite deep so have to be tallish to stand! Great holiday!"

"We stayed at the hotel for a week in October 2025 bed and breakfast. Hotel was very busy but always managed to get a lounger by the pool. We walked to the beach and hotel has a free bus to Maspalomas. You can walk to local shops and beach from the hotel. Hill slightly steep on the way back. Breakfast and lunch buffet great. Lots of entertainment but difficult to get a table to watch it as super busy. Room well looked after and clean. We stayed in a family superior room which was by the pool. Some rooms are very high up which would not be good if you have problems with heights. Kids were not too keen on salt water pool but they got used to it. Local beach really nice."