Hilton Amsterdam

"We saw Elana at breakfast almost every morning we were there. She was extremely pleasant, warm and even remembered each of our specific omelette orders and drink orders each and every morning with a warm and pleasant smile. She was a wonderful start to our day. We very much hope to see her again at Hilton Amsterdam when you reopen in 3 years after the renovation."

"We were a family of 4, two adults and our two daughters. We had two rooms with connecting doors which was absolutely perfect for us. So hard to find hotels who can accommodate families with children that are beyond travel cots or bunk beds. The hotel is located in a lovely area, quiet and away from all the hustle and bustle. The staff were so friendly, particularly the door man whose name I can't recall but he has been there over 30 years. So helpful advising us of the quickest route to the airport by bus, what a revelation that was, so easy !! Breakfast was superb and the waiter we had in the area beyond where the breads are located was amazing, I"m afraid again I didn't catch his name. Cannot sing the praises of the hotel more, spotlessly clean and everything you expect from a Hilton. I understand they are closing for 2 years for a full refurb which is sad for the staff and I hope they all manage to find employment."

"We stayed at the Hilton Amsterdam Apollolaan for three nights with our family (three rooms: a suite, a family connecting room, and a king deluxe room). Unfortunately, our experience was very disappointing. While in the lobby, our 1-year-old accidentally touched a decorative lamp placed right behind the sofa. The lamp fell and broke — an innocent accident that could happen to anyone. Without informing or discussing it with us, the hotel charged €500 directly to our credit card. We only discovered the charge afterward, with no prior notice or explanation of the cost. Even after reaching out, the hotel refused to reconsider, showing little empathy or understanding. For a Hilton property known for hospitality, this handling was extremely disheartening. We expected much better communication and care for guests, especially families."