AX The Palace

"We recently hosted our From Acquisition to Exit event at The Palace and were truly impressed by the excellent organisation and warm hospitality by Victoria and her team. The venue was beautifully set up, the team was attentive throughout, and everything ran seamlessly. A small observation that stood out and truly reflects the quality of training and attention to detail, a pregnant attendee, and one of the servers (whose name we unfortunately did not catch) kindly approached her to offer some nibbles that were more pregnancy-friendly. It was a thoughtful and much-appreciated gesture that made the attendee feel genuinely cared for. A wonderful experience overall, and we look forward to returning for future events."

"Firstly I would like to say that all members of staff I encountered were very good But this review is for those staying half board I booked the top floor restaurant Temptasian for an evening meal and was advised by the hotel that I would receive a 16 Euro per person deduction on the restaurants bill as I was staying half board.......great When I checked in I showed details of the restaurant booking at reception, they checked and advised me that the detail that I provided would allow the deduction to take place at the restaurant Following the meal I presented by booking detail that was confirmed be the hotel as correct- only to be told it wasn't I could not believe it - I was questioned by 3 members of the Temptasian staff and following my perseverance I did get the deduction This experience was totally unsatisfactory and ruined the special occasion meal that I had booked I lodged a complaint at the hotels reception immediately following the meal (they took pictures of my booking voucher) - but heard no more during my stay - disappointing I have since e mailed AX hotels and received an apology I still cannot understand how this simple process can go so wrong"

"Released from hospital and decided to recover at the palace. Where Mr Vijay Anand went above and beyond the call of duty in finding me a room. The room was spacious and very comfortable combined with the Mr Anandstaff really put me on the road to recovery. I can’t speak to highly of Mr Anand and his staff and the hotel"