Room With A View

"Centrally located, lots of room. Elevator and luggage storage were appreciated. Very close to Bus Stop 6. We were in Apartment 401 on the top floor, two bedrooms (3 twins & 2 twins). Never heard any of the other residents. Lots of windows. We booked directly with Heimaleiga and they were very responsive and helpful. Ground floor has live music from 8pm-11pm; like a karaoke party. Management provided earplugs, but seriously if you are staying right downtown you’d expect street sounds. We would definitely stay here again."

"We arrived in the middle of summer, with heating turned on maximum and a broken heating adjuster. The thermostat was physically broken off. On top of this, lack of windows made it impossible to air out the heat. We measured the temperature to almost 30 degrees celsius inside. Customer service was absolutely horrid. Seems to be outsourced to a call center, who are not able to help with anything other than apologies. We called 5 times, spoke to 5 different operators, and none of them was able to help one bit. We ended up having to check in to another hotel. When we finally was able to actually contact the owners, they refused to refund our hotel citing "we already checked in, so it cannot be canceled". 3 months later, still have not been able to get a refund for a stay we could not make use of."

"DO NOT BOOK!!! Hotels.com should be embarrassed to list this, it's an absolute shocker, the room is old and worn out. On top of a nightclub or some bars, the whole room was insanely loud and vibrating until 2300 then kick out lasted for 30 mins. The hotel pictures do not correctly reflect the property. It's a remote check in, you are supplied with a code for the door, no staff members onsite. Two children travelling, glad to only have booked one night. Unable to sleep. Noise from street, windows do not shut correctly, just swing closed, single glazing you can hear everything. DO NOT BOOK!!! Travelling with children and paid £200 for a £40 a night motel booking. Rooms are not the same as the ones in the pictures, I sleep in 70+ hotels a year and this is worst I've ever stopped in. Will raise with Hotels.com it needs removing from "hotel" list, they know how bad it is which is why they supply earbuds. DO NOT BOOK!!! Stopped in hotel up the road in the past (it was fully booked for these dates, but you couldn't hear the street at ground level)"