Porto Platanias Beach Resort and Spa

"Nice and clean but of all the pools only the children's pool is heated the others have a tempatur of 18 degrees. And the shower that you have to wash in is only cold water 13 degrees. Never again this hotel"

"Checked into the hotel quickly when we arrived. However, on arrival was told we would have to pay €105 due to tourist tax and being a 5* hotel. TUI, claim they told us but it was in small print......however we did receive a free upgrade to a room with a pool. 5* hotel, questionable. Not sure if that was due to Platanias closing down for the season or if it's just how the hotel runs. (Food excellent 1st and 2nd night) however, got worse and worse as the week went on (closer to closing the hotel). Drinks (cocktails) VERY good and plentiful. The menu is vast, and available on every table at the pool bar. One downside, if you are AI, you cannot drink at the bar inside which i find ridiculous. I dont particularly like sitting outside in a hoodie, when there is a perfectly good bar inside (for paying guests). Housekeeping......well, i walked into the room twice, and looked like my other half had made the bed, not the housekeeping team. I complained at reception about this. 5* hotel and the bed and bathroom looks scruffy. Not acceptable. The receptionist at the time, couldn't care less. Infact i had to bother him whilst he he was scrolling the internet on his phone. Most of the staff (by pool bar) were fabulous. Restaurant staff, hit and miss. Had to be told numerous times to clear our table and reset at breakfast. Would i stay here again. No. Its not 5* and if we were allocated our original room type after paying an additonal €105 , i would not have been happy. Btw, bus links to Chania great, right outside hotel and less than €4 each way."

"Porto Platanias has got to be the best hotel I’ve personally been in. The staff are super super respectful and helpful from handling luggage to booking activities from the reception. Not only that but they are also really friendly and is always nice to talk to the staff as well. Amenities and services wise: They have it all on their MASSIVE estate. They have many pools, a super nice restaurant for breakfast, lunch and dinners. They have a few bars and the drinks are really well done too. Reception, well that is astounding as it looks just brilliant and the staff there have been soo helpful to us. They even have a mini market shop in the middle of it all making it super convenient to get snacks and drinks for hotel rooms. As for the hotel rooms/apartments they are brilliant as well! They are well stocked with mini kitchenettes in such a way that they aren’t at all in the way or invasive. The bathrooms are immaculate and every day a team of cleaners come through and clean the rooms which is awesome 🙌 It’s not the hotel type that I’m personally used to as there was little to no self catering other than getting snacks from the shop to choosing food for dinner and breakfast as it was very pick and mix-like. The food was brill as well. There very many positives about the hotel but the only drawbacks are the quality of the food does change a little bit. One night it was absolutely perfect two nights in a row but then they can become cold or undercooked to a degree. That’s fine tho as they are catering for a large amount of people so it is difficult but was still good. Parking is a little bit of a funny situation tho as it could be a little more accessible due to the tight corners getting into the parking lot and the barrier did stop lowering as well at one point. Other than that it has been a brilliant experience that I highly recommend! Thank you for a brilliant week :)"