"We recently stayed at this hotel as part of a family holiday, in which we shared many of the same observations as others, but our main call out is that our overall impression was hindered, and this very much came down to the moment we checked out.
Positives:
The views are truly exceptional — among the best we’ve experienced anywhere. Every angle offers a photo-worthy moment, and the hotel’s design makes the most of its elevated position. The overall cleanliness throughout the property was also great. Rooms, public areas, and even the pool spaces were spotless and clearly well cared for (the beach could do with a little maintenance). For the most part, the staff were courteous and accommodating, and the facilities were modern and well-maintained.
Early negatives — the devil is in the detail
Before the checkout incident even occurred, there were multiple things that made us question the hotel’s five-star claim. These weren’t one-off niggles but consistent operational shortfalls:
Restaurant & Food: The menu offered limited variety and many dishes felt repetitive. At times the kitchen and service were out of sync — items missing, delayed or not refilled — which left the restaurant feeling poorly organised rather than refined.
Service consistency: While most staff were pleasant, restaurant staff often seemed one step behind demand. Basic service tasks (tables being set, drink orders taken promptly) needed chasing more often than they should.
Evening entertainment: Lacked imagination and failed to elevate the evenings — nothing memorable that justified five-star expectations.
These operational details added up and felt more representative of a 3–4 star experience than a true five-star stay.
Checkout — what spoiled the finale
Unfortunately, our lasting memory of the stay was marred by the checkout experience. Upon settling our bill (which totalled €1,135 for the two rooms alone, part of an overall spend of over £4,000 across our group for the week), the receptionist challenged us over two minibar items we categorically did not have.
We were not disputing anything substantial — in fact, the difference was €9 — and we had only raised it to ensure the invoice was correct. It’s laughable to think that if we were intent on “working down” our bill, we would target €9 rather than any of the many €56 cocktail instalments we’d happily paid throughout our stay!
What followed was a rude and confrontational exchange, where the receptionist loudly and repeatedly implied we were being dishonest. It was both uncomfortable and unnecessary, especially given the amount we had spent and the otherwise enjoyable stay we’d had. To make matters worse, after we shared this feedback directly when contacted post-departure, we received no response or apology, which speaks volumes about the hotel’s approach to guest relations.
In summary:
The hotel is beautifully positioned and the views are unforgettable. But for a property positioning itself as a five-star experience, the lack of variety, attention to detail and finally grace and professionalism at checkout was deeply disappointing. When you’ve spent over £4,000 and are accused of lying over €9, it leaves a sour note on what was already feeling like a lesser experience than anticipated upon booking.
It’s a shame — as this is very much a “style over substance” situation. With a little more focus on finer details plus the service culture and guest respect, it could easily live up to its impressive exterior."
