"This is NOT a 4 star hotel. I think it’s important people know what they’re booking. These are essentially studio apartments with a below average buffet restaurant. But even then, the studios are equipped with nothing but a fridge. Ours didn’t have so much as a teaspoon. There is none of the service you’d expect from a 4 star hotel. You’re very much left to fend for yourself. The staff were unfriendly and unhelpful. There’s no room service, the pool bar never opened in the week we were there so I had to go down to the beach bar and bring drinks back each time. The loungers on the beach are not free for guests (and are the most expensive in the area at €30 a pair, go elsewhere). You even have to pay for fresh towels if you want to take them to the beach. The locals have completely filled the beach with loungers so be prepared for a rather cramped experience. The next bay along is nicer.
The buffet breakfast is good but I was stopped taking a cup of coffee back to the room with me. Even though there’s no coffee machine in the room, no room service, and the pool bar was never going to open he said. The buffet restaurant does an evening meal for €20 each. It was awful. The food was cold. I asked for a wine list but was just told “red or white”. Eat elsewhere for cheaper. The restaurant by the beach has a lovely ambience and vibe but sadly the food is also substandard and the staff are unfriendly (apart from lovely Ava!) Despite going in there for drinks every day there was no recognition from the staff. We had prawns and mussels which did not taste fresh and when I asked the waiter he could not confirm if they were fresh or not. I guess there’s the answer.
The communal pool areas are lovely, and clean too, and the rooms are a great size, but just without the 4 star feel. We even had to make our own bed on the first night. Bizarrely the sheet was left folded up on the bed for us. The bathroom sink never had working hot water and the shower smelled of rotten eggs when in use. We also had flies in the bathroom like another review mentions. The safe is not digital and required us to go and ask for a key at reception.
I stopped asking the receptionist for help because she did not seem at all interested to be honest. Even when I told her my young child had fallen ill she told me to check the doctor info online myself. Likewise, in the restaurant I told the waiter I needed to eat but was going to put my daughter into bed in the room. There was no offer of bringing food to the room. I had to leave her alone in bed and rush back to the restaurant for it.
If you don’t mind self service and manage to get a last minute cheap deal here (as we did thank goodness), then this place is great. But just don’t expect a 4 star hotel. I have no idea how it has this accolade."
