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Covid-19 Travel Hub

Safety and wellbeing

We’re doing everything we can to deliver the safest and cleanest travel experience for all our passengers. To ensure you’re kept safe and sound, we’re following the highest hygiene standards and equipping our planes with hospital-grade air filters and around the clock disinfection. So, it’s safe to say you’re in good hands with easyJet.

KEY SAFETY MEASURES

Whether you’re a passenger or part of the easyJet crew, we want your flight to go as smoothly as possible. With this in mind, we’ve introduced a few extra safety measures with the aviation authorities, the International Civil Aviation Organisation (ICAO), the European Aviation Safety Agency (EASA), and the advice of our company medical advisor. These measures include:

CLEANING & DISINFECTING

On top of our current daily schedule, we’ve added even more cleaning and disinfection for aircraft cabins. Every aircraft has a daily disinfection process that provides surface protection from viruses for at least 24 hours.

STATE OF THE ART FILTRATION SYSTEMS

Our aircraft are fitted with the latest, state-of-the-art filtration technology that clear 99.97% of airborne contaminants in the cabin, including viruses and bacteria. These filters are also used in hospitals and replace cabin air every few minutes.

CONTACTLESS BOARDING

It’s easy to check-in online and download your boarding passes via our app, or print them before arriving at the airport.

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UP-TO-DATE SAFETY MEASURES

There may be extra safety measures at the airport, like wearing masks, self-declaration health forms, locator forms, and temperature screening. We’re in contact with all airports to keep up to date with the latest guidelines to protect passengers.

BISTRO SERVICE AVAILABILITY

Most flights now offer our complete in-flight retail service. You can explore what’s available in our latest Eat. Drink. Shop range by visiting our App or website. If your flight doesn’t offer our full service, we’ll inform you via Flight Tracker.

 

Our mask policy

Mask requirements can change at short notice. Please continue to check our mask policy below for the latest updates.

WHAT KIND OF MASK SHOULD I WEAR?

All flights to, from or within Spain.

Everyone aged 6 and over will need to bring a suitable face mask with them (no scarves, visors or masks with valves). You may be legally required to wear one when you disembark the aircraft or when using airport transport e.g. shuttle busses.

All other routes

It may be helpful to have a mask with you, but wearing a mask is optional and your choice will be respected.

EXEMPT FROM WEARING A FACE MASK?

We understand some people may not be able to wear a face mask. So, if you’re exempt and travelling to a country that requires a mask, you’ll need to let us know you’re exempt before you travel. Some countries may ask for a medical letter or certificate to prove exemption.

HOW CAN I ADVISE EASYJET I’M EXEMPT FROM WEARING A MASK?

If you’re exempt from wearing a face mask, we’ll need you to complete a web form, then read and agree to the below statement:

I declare that I’m unable to wear a face mask because I have [or am assisting a person with] a medical condition or disability that prevents me doing so. I’ve read and understood easyJet’s policy on travelling with a medical condition and my medical condition complies with this policy.

I understand that different countries may have specific requirements on wearing face masks, which may include specific document requirements for exemptions. Further information can be found on each country’s local government website. I confirm that I've checked and will comply with all authority requirements for the destinations I am travelling to, from and within.

I'm completing this form in my own name, or on behalf of, and with the authority of, the named passenger. I confirm that I have completed this form to the best of my knowledge and belief.

Please visit our Contact Us page to access the web form. Once on the page:

  • scroll down to ‘Write to Us’
  • click ‘View contact us form’
  • select ‘Mask Exemption’ from the ‘Your question’ dropdown
  • include your booking reference before finalising your details

Once submitted, our team will review and contact you to confirm we’ve added this information to your booking so our crew are aware.

If you don’t notify us about your mask exemption before you travel, you can still fly with us if you provide a medical letter/certificate when boarding. The name on the certificate must match the name on your booking and be dated within the last 12 months. This can be in print or digital format and will be checked by our crew. Please be aware that if you don’t notify us in advance or provide the required documentation, you'll be denied boarding unless you wear a mask.

Some countries have different legal requirements for those who are exempt from wearing face masks. Please be sure to check local government websites before travelling. This may also apply for customers requiring special assistance.

 

Don't forget

CONTACT WITH CABIN BAGS AND SURFACES

We want to keep you as safe as possible, so try to limit touching surfaces in the airport and aircraft unless necessary. Once onboard, you’ll need to store your own cabin baggage and close the overhead lockers yourself.

Learn more

TRAVEL WITH CONFIDENCE

If the country you’re travelling to introduces a new hotel quarantine restriction or travel ban, our Travel Restriction Protection Policy provides you with the flexibility you need.

Learn more

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