Prepare to fly with confidence
What measures are you putting in place?
We are introducing a number of measures to ensure the safety and wellbeing of our customers and crew while travelling.
What guidance are you following?
We are following the guidance set out by the World Health Organisation (WHO), the International Civil Aviation Organisation (ICAO) which is also recognised by the Civil Aviation Authorities, and national governments across our network. This is as well as the European Aviation Safety Agency (EASA), the European Centre for Disease Prevention and Control (ECDC) and Public Health authorities across Europe. Our easyJet Biosecurity Standards Group regularly reviews standards and recommended practices from these organisations.
These measures include:
- The additional cleaning and disinfection procedures for aircraft cabins on top of an existing daily aircraft cleaning schedule with every aircraft subject to a daily disinfection process which provides surface protection from viruses that lasts for at least 24 hours.
- All passengers and crew will be required to wear masks on board at all times
- A Bistro service will be available on all flights
- easyJet’s aircraft are already fitted with state of art filtration technology. High efficiency particle arresting filters (HEPA) filter 99.97% of airborne contaminants in the cabin, including viruses and bacteria. These filters are the same as those used in hospitals and through these the cabin air gets replaced every 3-4 minutes.
To protect customers and ground crew in the airport, customers will be able to use our automated bag drop (where available) to check in their hold luggage, with screens in place at our check in desks and at airports where auto bag drop is not available.
Ground and cabin crew will not handle any customer documents during boarding, so customers will be asked to present and scan their documents. We already encourage all customers to check in online and download their boarding pass onto their smartphone using our mobile app or to print their own boarding passes before arriving at the airport.
Throughout your journey, it is advised to limit any direct contact (touch) with surfaces in the airport and on the aircraft unless necessary. Once on board, you’ll need to stow your own cabin baggage and close the overhead lockers yourself.
Further recommendations for airports indicate there may also be measures in place at airports such as wearing masks, self-declaration health forms and/or locator forms to be completed ahead of departure (bring them to the airport where necessary), and temperature screening. We are working with all airports to understand what measures will be in place to protect customers.
How long will the measures be in place?
These measures will remain in place for our flights as long as necessary and we will continue to work with the relevant authorities to continuously review these measures in the longer term.
Will these measures be the same for every single flight and at every airport?
Our easyJet Biosecurity Standards Group are aligned to all regulatory requirements for all flights. We would expect all airports to ensure the required standards are met for our customers. Individual countries may have specific requirements.
Do I have to be aware of specific travel requirements before I start my journey?
If you are well and ready to travel, be aware of any specific travel requirements for the destination you are flying to. Many countries are requiring specific forms to be completed in advance and presented either during boarding or on arrival. We ask that you check Government and Public Health websites for the latest information, follow their advice and bring any completed forms with you as required, find out more.
Do I need to arrive at the airport earlier than normal for my flight?
Please arrive at the airport at the time indicated on your boarding pass and regularly check Flight Tracker for any changes to your flight. Additionally, any changes to your flight will be communicated ahead of travel.
Will there be social distancing at the airport?
Social distancing rules at the airport may be the same as they are in other public spaces. So please adhere to these. There may also be signage at the airport to assist you.
Will there be social distancing onboard?
Guidelines set down by the regulators do not require social distancing on board due to the practicalities of commercial air travel and so there are a number of other measures in place to protect customers and crew onboard, including enhanced disinfection effective in protecting against coronavirus for at least 24 hours and the requirement for all customers and crew to wear masks onboard. Where there is availability passengers who wish to move in the cabin can ask our crew to do so once boarding is complete.
Can anyone accompany me to the airport?
The airport terminals are expected to be limited to those passengers travelling. Accompanying persons may only be provided access in special circumstances, i.e. someone who is accompanying or picking up a passenger who requires special assistance. We advise that you check with the airports you are travelling to and from for full details of the measures that will be in place.
Do I need to wear a mask?
Yes. Face masks must be worn at the airport, at the gate when boarding the aircraft, and throughout the flight. Passengers not wearing a mask will not be able to board the aircraft.
Do children and infants/babies also have to wear a mask?
In line with the guidance, all passengers including children age six and over will be required to wear a mask. However some local government authorities have introduced more specific requirements on the age requirement from which a mask must be worn. Here you will find government specific links with some helpful information, but please note this isn’t an exhaustive list and it’s important that you check government websites for the latest local government policies before you travel.
Will your cabin crew be wearing masks?
Yes, all our crew will be required to wear masks during the flight and for boarding and disembarking.
What kind of face mask can I wear?
It’s important that the masks we wear provide the best possible protection for everyone.
The mask you wear should be FFP2 (or equivalent) certified, surgical or cloth.
Scarves, face visors or masks with valves are not permitted.
If your mask isn’t suitable, you may be refused travel.
See below for guidance on acceptable masks and how a mask should be worn.
What if I’m exempt from wearing a face mask?
If you have an exemption from wearing a mask, you must bring a signed doctor’s letter or medical certificate (printed or digital format) with you to the airport when you travel with us, that clearly states you are exempt from wearing a face mask (please note, there’s no need to specify the medical reason for the exemption). This must have your name on it and the details of the medical practice. We do not accept downloadable exemption certificates, or lanyards.
This helps to ensure that you, our crew and all of our passengers can travel confidently and comfortably throughout the journey.
Please make this available on request for our airport staff and crew to see. If you’re unable to present this you may be refused travel.
What if local authorities have specific mask requirements?
Some local government authorities have introduced specific requirements on the type of face mask that must be worn. Here you will find government specific links with some helpful information, but please note this isn’t an exhaustive list and it’s important that you check government websites for the latest local government policies before you travel.
Are you providing passengers with masks?
Passengers will be required to provide their own masks and we would encourage all customers to ensure they have a suitable protective face mask ready to be worn before arriving at the airport. There may be dispensing machines for masks available at airports, however, we strongly encourage everyone to arrive with a mask.
How do I ensure I have an adequate supply of masks for my journey for myself and those I am travelling with?
Face masks should typically be replaced every four hours, or if they become wet or soiled, so please ensure that you have an adequate supply for you and anyone else travelling with you for the entire duration of your journey. A mask should be put in an individual small bag, before disposing into a waste bin. Please ask the crew on board for more information.
Will customers be able to wash their hands at the airport and onboard the aircraft?
Hand sanitiser can be found at the airport as well as plenty of soap and hot water. Soap and water are available on board in the customer toilets. General guidance is that you should wash your hands for at least 20 seconds with water and soap or, where this is not possible, using an alcohol-based hand sanitising solution.
What if I have to sneeze or cough in a public area either at the airport or onboard the aircraft?
If you need to cough or sneeze, it is advised to cover your mouth and nose with a tissue or paper towel. If you don’t have one then cough or sneeze into your elbow and not your hands, even when wearing a mask.
Will I be able to buy any food or drink at the airport?
When planning for your journey, please be aware that airport facilities for food and drink may also be limited during this time. For specific details, please check with the airports you are travelling to and from in advance of travel.
Will the procedure for boarding and disembarking the aircraft change?
When it’s time for boarding and disembarking, please follow the instructions of the ground and cabin crew. We may ask you to board and disembark the aircraft slightly differently than you are used to when flying initially resumes, so please listen closely to the instruction of our ground crew.
Will temperature checks be done on departure and arrival?
This will vary by airport. For some journeys, there may be a check at departure and on arrival as it depends on the country or airport requirements. We would advise customers to check with the airports they are travelling from and to ahead of their journey for more information. Where there are temperature checks, if you do not pass you will not be able to fly.
What happens if I do not pass the temperature checks?
Where there are pre-departure temperature checks and you do not pass these, you will be unable to travel.
What if I have COVID-19 symptoms?
If you have COVID-19 symptoms, please do not travel to or access the airport terminal. You should follow the guidelines set out by the health authorities.
What if I have flights booked but can no longer travel as I have an underlying health condition or have been advised to shield?
If you no longer wish to travel as you have an underlying health condition or have been advised to shield due to the ongoing situation, as with all new and existing bookings you are able to transfer your flights to a later date without a change fee, up to 14 days ahead of departure through Manage Bookings.
What if I have symptoms or test positive for coronavirus within 14 days before departure?
If you have symptoms you should not travel or go to the airport. You will still be able to transfer to an alternative flight up to 2 hours before departure through Manage Bookings. If you need to contact us you can complete our on line ‘Contact us’ form where you can detail your situation. On provision of a valid satisfactory doctor’s note we may in our discretion reimburse the change fee you may have paid or provide a voucher for future travel.
Will there be any change to the general use of the toilet facilities onboard the aircraft?
Onboard, our crew will be managing use of the toilet facilities.
Will there be any inflight services provided on board such as food and boutique?
A Bistro service will be available on all flights. You can also purchase items from our boutique. Brochures will not be available on board, so please check the easyJet mobile app or website for the most up to date menu card, or with our crew on board. All our flights will now be cashless with only card payments.
Can I use cash to make payments at the airport?
At this time, cash is not accepted for any easyJet payment at the airport, only card payments. (Exceptions: France & Switzerland)
Will customers be able to eat and drink on board?
A Bistro service will be available on all flights and customers can bring their own food and non-alcoholic drinks on board.
Will there be any brochures or magazines onboard?
No physical brochures or magazines will be located in seat pockets onboard, only our easyJet Safety Card; these are sprayed with disinfectant which provides service protection against viruses for at least 24 hours.
Can I expect any additional checks when I arrive at my destination?
Exit screening may be in operation at your arrival airport. Those showing symptoms of Covid-19 as identified in the airport by the local public health authorities may be refused to continue their travel.
Travelling with Special Assistance
To ensure that you are given the best possible experience, we ask that you add your special assistance request at the time of booking in the passenger details section, or you can log into Manage Bookings on easyJet.com and add your requirements or you can call our Special Assistance team, with your booking reference.
All measures outlined above for travelling with easyJet are applicable to customers who require special assistance.
What precautions are being put in place at my departure and arrival airport?
Airports will be implementing their own safety measures in line with new recommendations and local health authority guidance. It is recommended that customers visit the airport website for more information.
What measures are being put in place to ensure equipment such as wheelchairs and vehicles are being kept clean by the Special Assistance Team?
easyJet is working closely with airports and recommend that enhanced cleaning regimes are implemented to minimise the risk of infection through contact with contaminated surfaces. Each airport will be defining their own guidance in line with local health guidance.
What measures are being put in place to reduce the risk of infection through close physical contact between customers requiring special assistance and Special Assistance teams?
Where social distancing can't be achieved, special assistance staff at airports will wear PPE in line with local health authority guidance.
What measures are being implemented to ensure social distancing requirements are being adhered to in Special Assistance waiting areas?
easyJet has recommended that social distancing markers should be in place at airports and on any transport being used to take customers to the aircraft. Each airport will be defining their own guidance in line with local health guidance.
I will need to lip read, how can I do this if the cabin crew are wearing masks?
We recognise that communication could be more challenging when a face mask is worn, so our crew are aware to look out for any customers who need assistance and support customers with suitable alternative methods of communication.