We hope you’re happy with your inflight purchase, but if you do need to return an item you purchased on board because it’s faulty, damaged or unwanted, then please follow the steps below:
It’s important that you fill in the webform correctly - if we don't have accurate details for you, we may not be able to process your refund.
For any purchase made after 14 July 2022, you can access and download a copy of your receipt from our online portal. This will be available up to 2 years after the date of purchase.
Returns are subject to our returns policy, see inflight returns policy. Once you have submitted this form, please send the item(s) that you are returning to the address below. Please obtain proof of postage from your postal service when doing so.
Transeal Security Ltd.
If there were any issues using your prepaid Eat.Drink.Shop vouchers, please fill in the webform below detailing the issue and attaching your confirmation email or your voucher PDF.
The easiest way to get in contact with us about inflight purchases is by filling out the form below.
Please note - if you’re requesting a refund for, or need information about, a refund for anything else (such as easyJet flights, easyJet holidays or any other purchases like bags or seats), please contact the easyJet Customer Services Team.