Mamaison Residence Belgicka Prague

"We booked an apartment and were literally surprised with all the amenities provided including Fridge, locker, crockery, dishwasher, iron box and of course the TV. There is a sofa cum bed if you are 4 people. A separate room with toilet however I would have preferred to have WC also in the main bathroom."

"Wonderful room and location. Staff lovely. Breakfast good. There was no hot water on first morning and again on our second morning. I was disappointed we weren't communicated to about this and staff were not available. Our in room phone didn't work and no-one at reception. I would have appreciated more be done to compensate or help with the inconvenience. I have written to management but a week later have had no reply! Hotel has a small gym which was good for a simple workout with up to 10kg dumbbells."

"We arrived on a thursday and Pitr welcomed us, and advised us that we had been upgraded to a larger suite on the main floor. We were told it would be quiet and a good value. The apartment style room was very nice, but the street wasn't visible as the windows were frosted for privacy, and people walking past were sometimes loud and disruptive. As for the bedroom courtyard view, they use the courtyard as a smoking area, and so you had people talking at all hours of the day and evening out there and smoking just outside our windows and at times the smell of smoke wasn't pleasant. We were under the impression that yes we were having a continental style breakfast but many web sources said a hot option of at least egg would be offered. No eggs to be seen. Just 3 days of the same thing and fruit was limited to apples and nectarines, no bananas, and no pastries of any kind were available. We went out the first day for our touring, and when we got back, our room was unmade. When we inquired as to why, the front desk told us that room service was only every 3 days unless we paid for it. I showed him a photo of a long hair that was left from the previous guests and he said he would have housekeeping clean the tub again. There was no heat in the unit and we always felt cold. They offerred 2 extra blankets which we took, no other alternative. The next morning we woke up, next problem, no hot water. The plumber was apparantly trying to resolve the problem but wasn't repaired so we couldn't shower that day. When we got back late that afternoon, hot water was back on. The room only had 2 coffee capsules per person (so 4 total) for the coffee machine, and when I asked for more they said it was 20 Koruna each. I asked if he could give us more as compensation for no heat and no hot water but he said he couldn't do that. I thought that value for the money spent wasn't warranted. The location was ok, Prague 2 is supposed to be the gay area but we didn't find any gay specific establishments. Luckily Prague itself is very beautiful and extremely clean, with great transportation. The people are very respectful."