Exe Liberdade

"I would like to express our complete dissatisfaction with our stay at Hotel Exe Liberdade on October 19, 2025. We went as a group and I went with my eldery mom. The room assigned to us was located on the first floor, at the end of the hallway after a flight of ten stairs. My mother has difficulty walking and needs help or support to go up and down stairs. This was extremely uncomfortable for her, and we had previously requested that she be placed in an accessible room. We arrived tired and exhausted, and dinner—which was supposed to be ready upon arrival—was greatly delayed. I went to check in before the others, and when I went up with my mother, I had to leave her in the hallway because of the stairs. I went back down to request a room change and pleaded for any other room without stairs. I even said it didn’t need to have two single beds; a double bed would be fine, as long as my mother wouldn’t have to climb stairs. The receptionist said the hotel was full, all rooms had been assigned, and a change could only be made the next day. Reluctantly, I helped my elderly mother down the stairs to the room, only to find that the door wouldn’t open. My mother had to wait again while I fetched the receptionist to open it. She came with a key and found that the electronic lock had dead batteries. From check-in to finally entering the room, it took about 15 to 20 minutes, during which my mother had to stand the whole time. Later, I met a couple of friends from our group who had just checked in. Their room was located *before* the stairs! I explained our situation and asked to swap rooms, which they kindly agreed to. Honestly, this shows the hotel’s lack of willingness to solve problems. The first room smelled musty, even though it was clean and tidy—it clearly hadn’t been used in a while. The second room was much better in comfort, lighting, and cleanliness, and did not smell of mold. The musty odor, the lock without batteries, the delayed dinner, and the disregard for my mother’s needs made me feel outraged to see how poorly the elderly were treated. I express my indignation toward the hotel and sincerely hope action will be taken, as I do not wish for any elderly person to go through the same experience."

"Good location, 20 min walk to downtown, but connected well with metro and buses. Very clean! I cannot stress this enough! comfortable beds and soft pillows. Bathroom spacious, water pressure good. If you watch tv, excellent channels, not dubbed. The front desk staff was super nice, switched us to a room where the window could be opened. It was a view of a wall but still be had some air in not just AC all day. Joana especially was very present and answered all our questions. On the down side, get ready for a bunch of steps in the middle of the hotel hallways, it’s built on a hill, just like all of the city :) so we dragged a very heavy suitcase up and down. They only serve breakfast and there is a restaurant near by that they recommend Santa Maria, but I cant say the food was good, but pricy, yes. There is 1 supermarket close by, that is half empty. Coffee shop in front was nice, good coffee , 30 euros for two meals (mixed kebab and a burger). All in all if you want luxury it’s not for you. Some of the front office staff was a nightmare, so it’s a gamble who you get. The room views are non existent."

"I cannot say enough wonderful things about my stay at this hotel! From the moment I arrived, I was greeted with the warmest welcome and genuine hospitality that made me feel right at home. The staff went above and beyond in every interaction—friendly, attentive, and always willing to help with a smile."