Hotel Arena

"I had a very disappointing experience with Hotel Arena Amsterdam, and I feel obligated to warn future guests. Upon check-in, I was charged a €150 security deposit, which the hotel staff clearly stated would be refunded within 3 days after check-out. It has now been 16 days, and I still have not received my money. I have sent multiple emails trying to resolve this issue. The hotel is not responsive at all — my last email was sent 4 days ago, and I have received no reply. This lack of communication is unacceptable, especially when it involves holding a guest’s money. At this point, it feels extremely unprofessional and honestly raises serious concerns. A “refundable” deposit that is not refunded and ignored follow-ups makes this situation feel sketchy at best. I strongly advise future customers to be very careful if you choose to stay here. Think twice before booking and reconsider whether you want to risk dealing with this kind of issue, as it may turn into a long and frustrating process to get your own money back. Very disappointing experience."

"Beautiful hotel and very lovely staff. Kymo and Hanna at the front desk were super friendly and very helpful with all of our requests! Location of hotel is perfect if you want to be a little out of the city, its about a 25 to 30 min walk into the city but didn’t bother us a Amsterdam has so many hidden gems you can only find when walking. Hotel rooms were perfect we did request a hair dryer as it rained lots when we stayed in mid January, front desk kindly gave us one which was an absolute life saver. Over all review 10/10 would definitely recommend to everyone and will be returning in the summer!"

"1 star Absolutely shocking experience from start to finish. Arrived at Hotel Arena Amsterdam today with my boyfriend after flying all night with no sleep, only to be told we couldn’t have our room until 3pm — despite booking a package and being told the room would be ready. No sympathy, no apology, just told to wait and walk around exhausted. To make things worse, we were then told at the desk that we had to pay a £50 per night deposit, which came to £250 in total. This was never mentioned when booking and felt like a complete money grab sprung on us at check-in. The area around the hotel is awful. The park outside is full of drinkers and people openly taking drugs. It felt unsafe and is absolutely not the surroundings you’d expect or want after a long journey. After all that, when we were finally given our room keys, they’d given us the wrong room, not what I booked or paid for. Total lack of organisation and professionalism. Tired, angry, and massively disappointed. This hotel is nowhere near worth it. Avoid at all costs"