Hard Rock Hotel Malta

"We stayed here for 3 nights, arrived just before check in time and our room wasnt ready, so we had lunch and a drink at the bar. The food and drinks were lovely, service is quite slow. We went to our room when it was ready and it was lovely. Really spacious with 2 double beds and a balcony. The view was nice but there are a lot of building works going on next door so we had to keep the door closed as it's very noisy. My main complaint would be that towels are not replaced. I've had to call guest services and request towels. Its the same with the coffee and milk, so annoying. The pool is nice but the service at the bar is slow. The hot tub is not hot, its actually freezing. The spa was nice, but quite busy and robes weren't provided. The roof top is not ready. There are builders working on it. Overall its a nice hotel but there are a lot of improvements required."

"Hard Rock Hotel has a long way to go before it becomes a 5 star hotel. It is a building site. 7:30am every morning you are woken by a kango hammer. We reported our safe not working 5 times before it was eventually fixed. The shower flooded the bathroom floor. The facilities advertised are not open. We asked about going to the rooftop restaurant/ pool that was advertised to be told its not open yet. There is a squash court advertised and when we asked about it the receptionist had absolutely no clue what we were talking about. The heated indoor pool was lovely for one day. The hot tub was ice cold. The only thing that saved this hotel was the breakfast was excellent. The staff were all very pleasant but had no training. Hard Rock need to do so much better!"

"We are checking out tomorrow morning after 4 days at the Hard Rock Hotel Malta, and we are already thinking about coming back next year. The service, food, and facilities are all outstanding. We enjoyed the hotel so much that it was actually difficult to leave to go sightseeing! We had a sea view room with Rock Royalty Lounge access, which was an excellent option since we do not usually eat a heavy dinner. The spa and gym are the largest I have ever seen. Spa massages are good. I even tried trapeze yoga this morning with Kristina, which was fantastic (both the exercise and the instructor). The food at breakfast and at Al Kashbah was very tasty. Breakfast offers so many options and the dinner at Al Kashbah was insanely good. Best of all, however, is the staff. Everyone was wonderful, especially with our 6-year-old. From the moment we arrived, we were greeted with a lovely handwritten note wishing him a great holiday. Special thanks to the staff members who were particularly kind: Florencia in the Rock Lounge, Natalia from guest relations (you are incredible!) Francisco in Al Kashbah (who were all extremely attentive), Ivana from breakfast (who always made time to chat with us and our son despite the nusy breakfast schedule), Michael in concierge and the entertainment manager visiting from Hard Rock Tenerife who was at the kids' club. Thank you to all of you for making our holiday unforgettable! We hope to see you again next year!"