Fitch Hotel

"Where do I start i will start with the positive Comfortable bed Air con No noise Thats where it ends negative Not many tables for breakfast only 14 so get there early Very small pool Not many sun beds Don't go of menu as we were told not allowed on a couple of thing ie poached eggs you will be charged 3 euro summer fruit on porridge half way through week as menu changes wasn't allowed One of the managers very rude Rooms tidied Not cleaned No balcony Only one bottle of water on arrival Not replenished after that No privacy in bathroom can see everything with lights on In middle of red light district"

"Lovely hotel, food was nice, staff were friendly. The overall service lacked however! Room was only cleaned properly once despite staying there 6 days and leaving the make my room tag on the door everyday! Had to ask a friend in another room for more toilet paper and our towels started to get dirty. Very basic stuff to get right in my opinion. Let the overall experience down a little bit."

"So below is the message I've shared with the GM of Fitch Hotel - and this is the reply i got from Dr Charmaine Camilleri - I think this communication says it all about their service and level of this hotel "Hi Dariya, Thanks for reaching out, but I'm not interested." My message: "We stayed at your property this week and had an unpleasant exchange with the hotel manager on the rooftop. We asked for an umbrella to be opened. It was refused, and we were told this was government policy. I looked into it afterwards and couldn’t find any regulation to that effect. If one exists, I’d genuinely like to see it — and if it doesn’t, that’s a bigger problem than the umbrella. When we asked again, the reason changed. This time it was that they’d seen umbrellas fly before. That may well be true, but nobody could tell us at what wind speed it happened. An anecdote isn’t a standard, and it isn’t the same answer as the first one we were given. On the conditions themselves (august 7th, 4pm): wind at ground level was 9 km/h. Applying a 1.5 rooftop multiplier, that’s roughly 13.5 km/h — Beaufort 2. Most commercial umbrellas are rated to close somewhere between 20 and 30 km/h. Every hotel around us had theirs open. Three things that would have changed the experience: 1.A published threshold. “We don’t open umbrellas above X km/h” is a perfectly good answer. “No” with nothing behind it is not. 2.Staff trained to give that number to guests, and to give the same reason twice. The refusal wasn’t the problem. The way it was handled was. 3.An alternative when umbrellas genuinely can’t open. Shade sails, a relocated lounger, anything. The wider point: a rooftop pool is a headline amenity, and it can’t be sold as one if there’s no shade with it. Wind is treated as the safety issue here, but heat is a safety issue too. Guests who aren’t acclimatised burn fast, and heat stroke is a real risk at those temperatures. Nobody on the rooftop was weighing that side of it. Happy to connect properly if you’d ever like to talk it through — I’d rather be useful than just complain. Best, Daria""