The Westin Hamburg

"I travel regularly to Hamburg and thought I would try a night at the Westin with a view to have an alternative option as Hamburg hotels get very busy at certain times of year with exhibitions and events. I was very excited to experience it . Immediately after entering the hotel lobby you could sense the blandness of design filled with a low negative energy that the building seems to exude a sense of doom despite being light and open in structure. The staff were on edge and clearly aware of the issues The room was a bigger disappointment bearing in mind this establishment is supposedly 5 star? It reminded me of the ibis in Hamburg which is a budget hotel. Also reminiscent of the Radison blu at Airport. It’s a shame such a great location is being wasted by this hotel . Truly awful interior design fit and finish low quality appliances tv had an awfully grainy picture. Cheapest Grohe bathroom fittings The bed however was fabulously comfortable and one of best I have slept in. I also had room service banging on door from 8.30 am as mentioned in other reviews constantly trying to open door despite checkout at 12am ,do not disturb sign hung and door locked from inside fortunately or unfortunately I was not naked or afraid. The blick bar staff were however fabulous with great cocktails and free flowing nuts to nibble on There are many other great hotels in Hamburg with genuinely authentic staff. A big disappointment. I so wanted to be impressed and have a new option in Hamburg. Hopefully things will improve and I can post a glowing 5 star review in future Kind regards"

"Modern hotel in the top of the Elbphilharmonie building. The location is great, the center of town is about a 20 minutes walk. The view from the large windows in our room was phantastic, we had the partial harbour view from the top floor, could see both the harbour and downtown. The room was well equipped, modern, with walk-in shower and bath. I found the bed very comfortable. Staff at reception were friendly and helpful. We used the parking garage underneath the building, and could charge our car there, very convenient. We did not take the breakfast in the hotel. We thought it was pretty expensive, and there are plenty of nice options a short walk away."

"First, we ordered a dessert through room service, and when it arrived, it looked disturbed on all sides — crumbs and garnish scattered around the plate in a way that gave the strong impression the item had already been handled before reaching our room. I’ve attached photos so others can judge for themselves. Not what you expect from a hotel at this price point. Second, we requested water be brought to the room and it simply never arrived. When we raised it, the response from staff felt dismissive rather than apologetic. We reached out to hotel management directly with a formal complaint and photos, we have not received any response. For a Westin property, I expected a much higher standard of both food handling and guest service, as well as basic acknowledgment when a guest raises a legitimate concern. Would not recommend based on this experience."