Waldorf Astoria Berlin

"Do NOT stay at this hotel. If I could give the review 0 I would. We arrived on the 2nd December to celebrate my birthday. Check in was at 3pm. We were made to wait just under two hours before we were able to check in. So didn’t get into the room until 5pm. We were told we were given an upgrade, but honestly the room was pretty average. Sink water didn’t flow away. No milk in the mini fridge, so couldn’t have a cup of tea or coffee. And then the following day, we left early to tour round Berlin and to make sure our room had plenty of time for the cleaners to come and freshen the room, only to find when we got back in the afternoon, exhausted and needing a nap, the room still hadn’t been done. This hotel is supposed to be 5 star, but I think 3 maybe 4 stars at a push, are more accurate. We would definitely not stay here again!"

"I just checked out of the Waldorf Astoria after a delightful four-night stay, and I can't emphasize enough how wonderful my experience was! From the very moment we stepped in, we were welcomed with exceptional service. A heartfelt thank you to David and Nicole at the front desk. We arrived early in the morning, and David went above and beyond to ensure we could check in right away so we could freshen ourselves. Nicole truly made us feel cherished during our entire stay, and her genuine warmth and kindness made such a difference. I also want to give a shout-out to Andreas, who greeted us with a warm smile every morning at breakfast. The meals were absolutely delicious, and they set the perfect tone for each day. I wholeheartedly recommend the Waldorf Astoria in Berlin. It was a truly memorable stay, as I was there to see where I was born many, many years ago. I’m already counting down the days until I can return!"

"So disappointed in this poorly managed location compared to other Waldorf Astoria locations. The staff is arrogant, rooms are okay, but not up to standard. We had multiple rooms for 3 days. At check-in we were not informed of our package nor any of restaurant/bar hours of operations. At check-out I noticed a reference to breakfast on the receipt. I was then told that breakfast had been included in the rate each day. I was shocked. I was then asked if I at least enjoyed the SPA services. Again, I was shocked. The staff did apologize that we were never told of all included at check-in or on our booking confirmation, but proceeded to give me a small gift bag with 2 small jam jars to make up for it. I found that insulting. No refund, no credit....just jam."