Adina Apartment Hackescher Markt

"A superb base to explore Berlin, the hotel itself is clean, modern and the rooms are superb, transport links are on your doorstep but a lot of attraction’s are walkable, Went room only so can’t comment on food in the hotel. Next time I’m in Berlin I would most definitely use the hotel again."

"Have stayed here many times before. Unfortunately I think standards have dropped. A 4 night stay and room only serviced once and not particularly well. I think for overall standard and service overpriced. Would definitely think twice about whether to stay in the future."

"As a regular Adina guest we booked this based on regular experience. What a terrible choice! Arrived where they couldn't locate our booking (despite the booking number) and eventually got to our room Firstly we had a third adult and had specifically asked when booking for a double sofa bed, only to find a child's cot for her. Asked about this and told all sofa beds are single anyway and that's all there is. Her bed also had a large piece of toenail in the linens!! The room was like a sauna , the air con didn't work. Asked for fans and told the technician would bring them up. When they didn't we asked and were told the tech had gone home and nobody could access fans. They then suggested we could move rooms. We checked the two options and were firstly surprised to see that the double sofa bed was suddenly available ! The room appears cooler but warmed up horrifically overnight. No service to the room since we arrived, no supplies replaced , no cleaning No care at all. No phones in room (they obviously don't want anyone complaining!) Asked again the morning after about fans. Advised tech would sort while we're out during the day. Get home, our room keys are now not working and told the technician went home with all the fans. Not sure there is even an actual technician) I swear the girl at reception is just plain lazy and says no to everything. Get back into our room and there's a fan? Also discovered only one of the Aircon units in the apartment will work at a time (would have been great to be told that when we complained about the heat Ambient room temp (checked the app) was 24 degrees. Place is dirty, in desperate need of a birthday. Carpets are stained, TV is meant to be a smart TV but won't allow access to streaming services so you're stuck watching German TV (I bought a HDMI cable for my phone to connect) Rooms smell stale and dank and plumbing doesn't drain properly. If you're happy staying somewhere just for the location this one's for you. If you enjoy customer service, clean rooms, and equipment that is maintained well, perhaps look at any other options in Berlin!"