Advising us of your requirements
If you have specific requirements, you should advise us of those requirements at least 48 hours prior to your travel.
If you make your booking over the telephone, you should advise us of your requirements at the time of making the booking.
Passengers making a booking over the internet should select the type of assistance they require during the process of making a booking.
Alternatively, if a booking has been made without advising us of your requirements, you must either contact our Customer Service Team by telephone to pre-book this request or pre-book assistance via the Booking confirmation service on My easyJet.com.
We should have a minimum of 48 hours' notice to advise the airport authorities that assistance will be required. It may not be possible to honour requests received less than 48 hours prior to the scheduled time of departure of a Flight. This could result in passengers being unable to travel if the airport authorities cannot accommodate your needs.
However, where possible, easyJet will endeavour to provide passengers with assistance when boarding and disembarking its flights.
Civil aviation safety regulations require that passengers with specific requirements will not be allowed to sit in emergency exit rows or in restricted seats. Outside these safety requirements, we will make reasonable efforts to meet your requirements in relation to seating.
Procedures and medication
Passengers will be permitted to carry medical equipment and/or up to 2 pieces of mobility equipment as either Hand or Hold Baggage, subject to that medical equipment or mobility equipment being of a shape and size that is suitable for carriage in the aircraft cabin. Oversized equipment will need to be carried in the aircraft hold. This is carried free of charge in addition to their standard baggage allowance. The medication/medical equipment must be carried separately from the Passengers’ standard Hold Baggage to ensure ease of recognition at the Bag Drop Desk. To verify your vital medication and/or medical supplies, you will require medical documentation (e.g. letter) from your treating doctor confirming that you must carry this medication and/or supplies. Passengers travelling with controlled drugs and/or injectable materials are advised to carry a medical letter/prescription confirming the details of the drugs and their intended use.
Wheelchairs and mobility equipment
Wheelchairs and mobility that cannot be lifted manually into the aircraft hold will only be accepted for travel if both airports can provide the facilities to load / unload the device. Please note that some airports may not have sufficient equipment for lifting heavy wheelchairs and mobility aids. Notifying us 48 hours prior to your departure will enable us to establish this and use reasonable efforts to accommodate your needs. Two items of mobility equipment (eg: wheelchairs, mobility aids) per passenger will be carried free of charge in addition to a Passenger’s Hold Baggage allowance. Sporting wheelchairs may be included in this allowance. However, any sporting wheelchair(s) carried in addition to the two items of mobility equipment per passenger allowed will be treated as “Sports Equipment” (see Article 20.4 (Baggage, Hold Baggage) and Article 20.6 (Baggage, Sports Equipment) and the applicable fee will be charged.
Wheelchairs that are powered by sealed, non-spillable types of battery are acceptable for carriage on easyJet aircraft. easyJet will not carry wheelchairs with un-sealed, spillable batteries.
Wheelchair assistance can be provided at the airport for passengers who require assistance (including passengers who use wheelchairs, passengers who cannot walk unaided, passengers who are unable to climb the aircraft steps, or passengers who cannot walk long distances). You should inform easyJet at the time of making a Booking, and no less than 48 hours before Your scheduled departure time, to arrange this service. Additional seat requirement
Our minimum seat dimensions are as follows:
- Pitch (distance between back of seat and back of seat in front): 28 inches (approx. 71 cm)
- Width (distance between armrests): 16 inches (approx. 40.5 cm)
If you are unable to fit into a single seat with the above dimensions for any reason (including medical requirements e.g. a broken leg) you will be required to purchase additional seats at the prevailing rates to accommodate your needs.
Passengers travelling with broken limbs
Passengers travelling with upper limbs in a cast(s) (ie waist and above), will only require one seat to travel.
Adult passengers travelling with lower limbs in a cast(s) (ie waist and/or full leg plaster), must purchase two or more seats in total, per flight, to travel as required to accommodate their height comfortably. This will enable the limbs to be elevated during the flight and reduce swelling.
Passengers travelling with a lower leg in plaster, may only require one seat. The number of seats required should be determined so as to accommodate the Passenger’s height comfortably.
Where additional seating must be purchased to accommodate your needs, this will be required regardless of whether the aircraft is full or not. If the flight is full, you will be required to transfer to the next available flight on which you can purchase an additional seat. In these circumstances, easyJet will not be responsible for any resulting costs of an overnight stay.
The same requirements in relation to additional seating being booked shall apply to child passengers travelling with lower limbs in a cast(s) but the length of the cast will determine whether the child will require one, two or three seats to enable their leg to be elevated during the flight. Passengers travelling with a plaster cast that has been fitted for less than 48 hours must ensure that the cast is split along the entire length of the cast to protect against swelling that may occur in-flight. If the plaster cast has been fitted for more than 48 hours, there is no requirement for the cast to be split. This is applicable for both plaster of paris and resin casts.
Passengers travelling with artificial limbs
Gas cylinders worn for the operation of mechanical limbs and spare cylinders of a similar size may be carried to ensure an adequate gas supply for the duration of the flight.
Passengers who are blind, vision impaired, deaf or hearing impaired
Arrangements will be made for passengers who are blind, vision impaired, deaf or hearing impaired to be pre-boarded so that the cabin crew can explain the safety requirements onboard the aircraft. If you are travelling with a Guide or Assistance Dog, please see our Guide and Assistance Dogs section below.
Guide and Assistance Dogs
A Guide Dog is one trained to provide mobility assistance to people who are blind or vision impaired. An Assistance Dog is specifically trained to assist a person with a disability, including hearing dogs for people who are deaf or hearing impaired. To be carried as a Guide or Assistance Dog on an easyJet flight, the Guide or Assistance Dog must:
- Be trained to accompany and must assist people with a disability (including people who are vision impaired, hearing impaired or who have mobility limitations);
- Be trained by a recognised training organisation;
- Be in possession of an official identity document provided by a recognised training organisation confirming that the dog is a fully trained service dog or is under the control of a verified trainer;
- Wear an identifying jacket/harness; and
- Remain under the control of the Passenger at all times.
(“Guide or Assistance Dog”).
Passengers should advise easyJet in advance if they will be travelling with a Guide or Assistance Dog during the booking process or by contacting easyJet via the Sales Desk or via our Customer Service Team at least 48 hours prior to the passenger’s departure.
easyJet will accept a Guide or Assistance Dog accompanying people who are blind, vision impaired, Deaf, hearing impaired or otherwise have a disability that is assisted by the Guide Dog or Assistance Dog on flights to/from UK to mainland Europe from all of the UK airports that we serve. Guide dogs and/or Assistance Dogs will not be permitted to travel on flights to/from UK or mainland Europe to/from Morocco, Egypt, Israel, Kosovo, Turkey or Jordan. Flights from mainland Europe to Sicily, Sardinia or the Balearic Island (or vice versa) are considered flights within mainland Europe for this purpose. “Mainland Europe” for the purposes of Our Terms and Conditions is considered to be all routes on the easyJet network, excluding flights to/from UK to mainland Europe or to/from Morocco, Egypt, Israel, Kosovo, Turkey or Jordan.
Guide or Assistance Dogs, together with containers and food, will be carried free of charge in addition to the normal free Baggage allowance on all domestic journeys on all flights starting and finishing within mainland Europe (excluding UK routes and Kosovo) and to/from United Kingdom to mainland Europe from all of the UK airports that we serve, subject always to Our Terms and Conditions.
Acceptance for carriage of Guide or Assistance Dogs in the aircraft cabin is subject to the Passenger assuming full responsibility for the Guide or Assistance Dog, including for Flights on UK routes ensuring that the Guide or Assistance Dog meets the requirements of the UK Pet Travel Scheme.
A recognised assistance dog is a dog which is highly trained to assist a disabled person. The customer must provide official documentation which confirms that the dog is a fully-trained recognised assistance dog or is under the control of a trainer. Training must have been undertaken by an organisation that is accredited to one of the following:
Assistance Dogs International (ADI)
International Guide Dog Federation (IGDF)
We will not accept liability for any Guide or Assistance Dogs that are not properly documented when they present for carriage, including any liability for injury to, or loss, delay, sickness or death of the animal generally or for any costs incurred in the event that the Guide Dog or Assistance Dog is refused entry into or passage through any country, state or territory.
Guide or Assistance Dogs will be accommodated free of charge on the floor of the aircraft at the feet of the handler. Guide or Assistance Dogs must wear a harness, to be supplied by the handler, at all times whilst in the airport terminal and whilst on board the aircraft. The harness must be tied to the owner’s seat belt during take-off, landing, turbulence and when the “fasten seat belt” sign is illuminated.
To ensure that all necessary procedures are completed, passengers with Guide or Assistance Dogs are recommended to present themselves at the Bag Drop Desk 2 hours prior to the scheduled departure time of their flight. Please refer to Article 12 (Check-in and Airport Procedures) for further information.
Additional information and tips for Assistance Dogs Travelling can be found on http://www.assistancedogtravel.org.uk.