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If you have requested an easyJet flight voucher online this will be emailed to the easyJet account holder that made the original booking. Our team are currently processing flight voucher requests within 7 days.

If you have requested a refund, our team are currently processing refund requests within 7 days, and this may take a few days to show as available in your account, depending on your bank. Please note that refunds are made to the account used to make the booking with us. Once you’ve submitted an online refund request, you can track the status of your request here

Please note if you booked through a third party, the refund or voucher will go to the original method of payment or original easyJet account. Please contact the third party for information about your request.

If you are eligible for a refund/voucher and you’ve been waiting for more than the stated days please contact our Customer Service Team

Please be aware, you are only eligible for a refund if your flight has been cancelled and you haven’t been moved to an alternative flight, or your flight is cancelled and you have been moved onto an alternative flight.

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You can view our local telephone numbers here.

If you've already submitted an online refund request and would like to track the status, click here.