If you have received a notification from us confirming that one or all your flights have been cancelled and you have not been moved to another flight, you have the following options available to you:
1. Choose a voucher
We realise you may not be ready to decide on your next easyJet trip quite yet. That’s why we’re offering you a flight voucher for the full value of your ticket. The voucher is valid for 12 months from the date of issue and gives you the flexibility to book travel anywhere on our network when you're ready to fly.
But that’s not all!
For a limited period, we’re giving easyJet travellers the chance to upgrade your future trip with your choice of an “extra from easyJet”. To give you time to plan your next trip your voucher and an ‘extra from easyJet’ will be valid for a whole year. This means you can redeem it for travel for any flight right through to the end of our current flight schedule, see here.
After requesting your voucher, you will be able to pick your choice from the list below:
- £50 towards your holiday with easyJet holidays - Get planning your next dream break (T&Cs apply).
- £5 easyJet Flight voucher - £5 extra per passenger per flight. So for a family of 4 on a return trip that means an extra £40 to spend on a future flight booked with easyJet.
- £5 to spend on anything from our delicious inflight food and drink menu - Start your holiday before you’ve landed with delicious food & drink from the easyJet Bistro.
- Go “Hands Free”...for FREE - Enjoy a premium “Hands Free” airport experience on your next easyJet return flight.
2. Switch your flight
Because your flight has been cancelled, you can switch to another easyJet flight for free. This includes the option to select a different arrival and departure airport within the same country of the original booking if you wish. Search available flights yourself via Manage Bookings.
3. Request a refund
If the above options are not suitable and you would prefer a refund, you can request this yourself via Manage Bookings. We are doing our best to process refund requests in the shortest possible time. Once you have submitted an online refund request, you can track the status of your request here.