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Disruption Help Hub

If you have received a notification from us confirming that one or all your flights have been cancelled and you have not been moved to another flight, you have the following options available to you:

1. Choose a voucher

We realise you may not be ready to decide on your next easyJet trip quite yet. That’s why we’re offering you a flight voucher for the full value of your ticket. The voucher is valid for 12 months from the date of issue and gives you the flexibility to book travel anywhere on our network when you're ready to fly.

Choose a voucher >

2. Switch to another flight for free

Because your flight has been cancelled, you can search easyJet flights and make changes to your booking yourself via Manage Bookings.

Go to Manage Bookings >

3. Request a refund

You can request this yourself via Manage Bookings. Our team are currently processing refund requests within 7 days, and this may take a few days to show as available in your account, depending on your bank. Please note that refunds are made to the account used to make the booking with us. Once you’ve submitted an online refund request, you can track the status of your request here.

Go to Manage Bookings >

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We're very sorry but something has gone wrong. Please try again or get in contact with us if this issue continues to occur.

You can view our local telephone numbers here.

If you've already submitted an online refund request and would like to track the status, click here.