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Disruption Help Hub

If the country you are travelling to imposes a new hotel-quarantine restriction - or travel ban owing to COVID 19, we understand that you may wish to change your plans. Our Travel Restriction Protection Policy provides you with the flexibility you need to swap your flights to a new destination, receive a refund, or a voucher for the value of your flight until the 31 December 2024. Find out more >

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You can view our local telephone numbers here.

If you've already submitted an online refund request and would like to track the status, click here.