Beatriz Costa & Spa Hotel

"Reading the review I went with an open mind. We hired a car so made our own way. Easy to find and to park. Only 20 mins maybe little less from the airport. Check in was easy and staff very friendly and helpful. We were located in room 310. The room was very spacious with 2 big comfy bed pushed together. Decor dated but it was clean with a lovely balcony. The aircon in the room was great until the last night. Although the following day there were notices saying about test being done. Kettle in the room but no tea bags or coffee. But you can get these from the pool bar. Fridge good size. Pool was lovely. Huge, so never on top of one another and sunbeds never a problem what ever time of day. However I can imagine high season might be different. Sunbeds have seen better days and there were some newer ones dotted about which were better. We had our own towels but you can hire some for a deposit. Animation team were great and put a lot of work into what they did. Pool area was kept clean however guests do need to learn to put rubbish in the bins which are all around the pool. Food was mainly served in the main buffet restaurant. Breakfast was nice and what you would expect. Lunch here was ok but we only ate there once. Pool bar had a nice selection of snack bits and you can make rolls with cheese. Pizza and chips always available. Again people did make comments about being restocked. They did their best with this but again people would take half the pizza that was put out so was hard to keep up. We did notice a lot of guest taking more than they would eat. Drinks are typical AI. You pay €1 for the cup which you do get back when you finish your holiday. We just put it in the tip jar. People did use their own which staff seem to fill up no problem. Water is on tap in all bars and you can freely fill your water bottles. Dinner was a let down. Apart from the freshly cooked stuff ‘show cooking’ they did seem to have trouble keeping food warm let alone hot. It’s not the worst but certainly not the best I have had. Location is about 15-20 min walk. Coming back is a little uphill. There is a free bus but not sure on times. We had a car for time we stayed so we’re able to get out and about all over the island. Overall we had an enjoyable stay. Staff work hard, cleaners reception, restaurant and bar staff. Sadly I think guests let it down and then blame the staff. I saw the lifeguard clearing away a used nappy from under a sunbed!!!"

"Be careful when booking there are two Beatrix one by the beach and this one which is about 20 mins away from the main resort shops and supermarkets tucked at the back of the resort next to the open land which leads up into the volcano areas. On arrival had to wait until 3pm for the room we arrived late morning. Drinks were available once you got your wristband but be aware you pay 2 euros for two plastic glasses which they change every time you go for a drink you will get your 2 euros back when you hand in your plastic glasses. Safe is also charged at around 4 Euros per day 40 Euros for 10 day stay. Some of the staff are fine but found some very unhelpful especially in pool bar very unfriendly except for one young female who sang pleasantly all the time. Sun beds are excellent always available but very close together. When we arrived in the room there was no water coffee or tea went to reception and told they do not supply these items in the room yet there was a kettle. This is difficult on first day has there are no shops nearby and most of the shops in the hotel ie salons sports bars were closed. Tip buy two bottles of water once you have used it keep filling your bottles up for the room at the pool bar or restaurant. We were put in what they call superior rooms which just meant they had been painted and wardrobe fronts taken out. Room is very basic. Food very Spanish theme but plenty to choose from recommend the roasts when they do them. Breakfasts excellent wines will be charged for at evening meals local sangria beers are free from taps near coffee machines. Restaurant staff excellent friendly and at tentative clearing tables very quickly Taxis will cost you around 5 to 6 euros from hotel down into the main resort they seem to go a longer way around this may be down to one way systems. Return taxis can be a bit of a pain there is a long line of people normally waiting market day can be really hard to get a taxi from and to the hotel this is on Sunday. Pool area very big pool but could do with thorough clean We had a power outage at 5am in the morning which woke us up went to reception and they advised me it was Lanzarote wide yet when we looked off our balcony he lights were in in the resorts. The hotel reminds me of a luxury hotel built in the 70s which has never really progressed or been maintained so it is dated If you want to be tucked away and take kids it would be ideal they do have evening entertainment SPA facilities were dodgy no Turkish bath it had broken down this was the main reason I booked. Sauna will cost you a further 10 euros per person Never found the advertised indoor pool Did get a feeling some of the staff did not like he English Hotel did send me up small bottle of CAVA to my room for my 70th which was a nice touch Very big hotel good for kids and basic amenities. Recommend the hotel looks at its facilities in the rooms especially daily water coffee and tea put it on the price of the holiday."

"Very disappointing — don’t waste your money on All Inclusive Before coming, I had read a lot of very mixed reviews about this hotel. When we arrived, we initially thought perhaps some people had simply been overly fussy or snobby, because on the surface the hotel looks lovely. The reception and pool areas are clean and well maintained, and the staff we encountered were generally friendly. Unfortunately, that is where the positives ended. FOOD & ALL INCLUSIVE The food was consistently terrible. Bland, tasteless, soggy and with very limited choice. Breakfast, lunch and dinner were all equally disappointing throughout our stay. On the second day, my partner became ill with what appeared to be food poisoning and, understandably, did not eat anything else from the hotel for the remainder of our stay apart from bread rolls. The meal times are also surprisingly restrictive: - Breakfast: 8am–10am - Lunch: 1pm–3pm - Dinner: 6:30pm–9pm The drinks were equally disappointing. The cocktails are pre-mixed and dispensed from a machine, with barely any alcohol in them. Other drinks come with additional charges. If you're considering All Inclusive, don't waste your money. Very little is actually included. Snacks cost extra, the hotel bar in the evening costs extra, and even at the pool bar you have to pay €1 per cup. There is also a €10 deposit for pool towels, which you keep for your entire stay and cannot exchange for a fresh towel. You return it at check-out. With all the additional costs and the quality of the food, this felt much more like half board than All Inclusive. THE ROOM We had seen reviews describing the rooms as outdated, and initially we didn't really care about the decor. However, once we looked more closely, there were numerous maintenance and cleanliness issues. The bathroom door handle wasn't properly screwed in. The skirting boards and door frames were peeling and coming away. The carpets were stained with what appeared to be bleach and had bunched up in several areas, creating a potential trip hazard. The glasses in the room were dirty, and after the first day they weren't even replaced. There was a kettle, but no tea, coffee or cups. Even when we bought our own drinks, there were no cups provided to actually use with the kettle. We were also given a bowl of fruit and a bottle of champagne as a lovely gesture because we were celebrating our engagement. Unfortunately, the fruit was already rotten when we received it. Even more concerning, despite staying for a week, housekeeping never removed it. The plate of mouldy, rotting fruit was simply left in the room for the duration of our stay, attracting bugs. There was also only one usable plug socket on the opposite side of the room to the bed, meaning that when travelling as a couple, only one person could charge a phone at a time unless you brought your own extension lead. We asked reception for one and were told they would contact someone and get back to us. They never did. LOCATION & ACCESSIBILITY The hotel is around a 20–25 minute walk from town, but the walk back is significantly more difficult due to the uphill route and takes roughly another 10 minutes. I would not recommend this hotel to anyone with mobility difficulties. Getting into town involves a difficult uphill walk back, and several areas of the hotel, including the pool and restaurant, are not step-free and require flights of stairs. THE MOULD & WATER LEAK The most concerning issue happened on the second-to-last day of our stay. As I was leaving the bathroom, I suddenly felt water drip onto me. I looked up and found a huge area of mould on the ceiling, along with a large water pocket that had formed and was actively leaking. We recorded the issue and immediately informed reception. What was particularly concerning was how completely unbothered the response was. They appeared to already know about the problem and immediately said it was the air conditioning before anyone had even inspected it. We were told someone would be called to fix it. Nobody came. The dripping continued throughout the entire night — drip after drip — and the issue was not resolved before we left. For me, this was the final straw. A visible, leaking ceiling with a significant amount of mould should not be treated as though it is a minor inconvenience, particularly in a hotel room where guests are expected to sleep. OVERALL This hotel looks good at first glance, which is perhaps why we initially couldn't understand some of the negative reviews. Unfortunately, after spending a full week here, we now completely understand them. The friendly staff, clean pool and reception area are not enough to make up for the poor food, misleading All Inclusive offering, additional charges, maintenance issues, poor housekeeping and the lack of urgency surrounding a serious mould and water leak. We went into this holiday wanting to enjoy ourselves and tried very hard not to be overly critical, but there were simply too many issues to overlook. Based on our experience, I would not return and I would not recommend paying extra for the All Inclusive package."