Best Western CTC Hotel Verona

"We have just returned from a week in Italy where we stayed at the CTC Best Western Hotel. The hotel is located approx 15 minutes ride into Verona Centre. Externally the hotel isn’t particularly attractive and is located off the busy highway more or less on an industrial site. There are a couple of supermarkets nearby but let’s just say we wouldn’t have wanted to do the walk. Our first impression of the hotel on entering was very pleasing, it was bright, clean modern and very airy. After such a pleasing first impression this was soon dampened when the lift opened to reveal a very dated corridor. We had booked a family room and on entering my first comment was “shall we see if we can change hotel”. Once again the room was very dated, the taps in the bathroom look like they were from the late 70’s. There were rust marks on the side of the bath and the mastic under the shower shield was embarrassing. We decided to stay put as we would be in the room for such a short time. Our room was equipped with a safe but be warned, it isn’t secured or bolted down. It can be lifted up, put in a large hold-all and walked out of the building. It also locks with your room key. We did use it but for the first couple of days we checked our belongings every time we got back to the room. Some floors may be refurbished but we stayed on the third floor and there was no sign of modernisation here. Our fridge was warmer inside than the room itself and our milk which we purchased went off and had to be thrown away. We did report this to Reception but nothing was done about it. We used the coffee making facilities but not every item was replenished so we found ourselves without spoons or stirrers. Also spills were not cleaned and were often there upon a return the following evening. Although we don’t use a bidet there was one in the bathroom with two miniature bottles of intimate wash on the side. One was half used from a previous occupant which is gross. The hotel provides a free mini bus into Verona/Station and back but this needs to be booked in advance. We booked for the day after we arrived for a 9.30 am transfer but it didn’t turn up until 10.10 am. Not a problem for us on this day but we couldn’t take a chance on our other days as we had train tickets booked for various days out. We used taxis but you need to bear in mind these can cost anywhere from 15E to 24E depending on traffic which does accumulate during your stay. The Dining Room was very clean and breakfast choices were ok, this was included in our price but I didn’t think 10 Euro was a bad price. The bartender was very friendly although whilst we were staying the bar wasn’t used very much. All in all the public areas are lovely however the corridors and rooms don’t match these public areas and need serious modernisation. Would I stay here again - No"

"This is very much a four star business oriented hotel and set up accordingly. The room was clean and well laid out but basic fit-out and facilities. There were enough amenities and enough space for an overnight stay. The bed however was very firm and a little uncomfortable. Breakfast was busy but there was a good selection and plenty of everything. Dinner at the "V" restaurant in the hotel was good with good service and friendly staff."

"Dirty, old and moldy rooms, rusty screws sticking out, would not stay again with kids, or alone for that matter, water pressure non-existent, looks like nobody cares. Cannot imagine this would be ok for BW management. People working are nice but I don’t think they really know what they are selling. I never ever write reviews but I would’ve liked to have read mine before I booked it."