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Information for customers requiring special assistance

We work hard to make sure that all our customers have a smooth and pleasant journey, whatever their needs. If you have a disability of any kind, or your mobility is reduced, there is a range of services to help you at the airport and on board our planes.

easyJet Special Assistance Explained

Special assistance explained in this short video. With easyJet we try to make travel as easy as possible, whatever your needs. Just supply us the right information at least 48 hours before you fly.

What assistance is available?

What do I need to know before requesting assistance?

How do I arrange the assistance I need?

What assistance will I get at the airport?

During the flight assistance

What if I have a nut allergy?

Seating for passengers requiring special assistance

Can I bring my medical and mobility equipment with me?

Additional information for wheelchair users

I’m travelling with a registered Guide or Assistance dog. What do I need to do?

Additional information for those requiring other special assistance

How do I complain if something goes wrong?

What do I do if something has gone wrong with my mobility aid?

Information for passengers with disabilities from the USA

Special assistance contact details

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