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Travelling with Special Assistance

We work hard to make sure that everyone can have a comfortable journey, whatever their needs. If you have a disability of any kind or your mobility is reduced and you need assistance please let us know. When you advise us you need special assistance, we pass this information to the airports you are flying in and out of as they provide the assistance locally.

To ensure that you are given the best possible experience, we ask that you add your special assistance request at the time of booking in the passenger details section, or you can log into Manage Bookings on easyJet.com and add your requirements or you can call our Special Assistance team, with your booking reference.

All measures outlined above for travelling with us are applicable to customers who require special assistance. For additional measures when travelling as a special assistance passenger, click here.

For more information on Special Assistance, see our help page.

What precautions are being put in place at my departure and arrival airport?

Airports will be implementing their own safety measures in line with new recommendations and local health authority guidance. It is recommended that customers visit the airport website for more information.

What measures are being put in place to ensure equipment such as wheelchairs and vehicles are being kept clean by the Special Assistance Team?

We are working very closely with airports and recommend that enhanced cleaning regimes are implemented to minimise the risk of infection through contact with contaminated surfaces. Each airport will be defining their own guidance in line with local health guidance.

What measures are being put in place to reduce the risk of infection through close physical contact between customers requiring special assistance and Special Assistance teams?

Where social distancing can't be achieved, special assistance staff at airports will wear PPE in line with local health authority guidance.

What measures are being implemented to ensure social distancing requirements are being adhered to in Special Assistance waiting areas?

We have recommended that social distancing markers should be in place at airports and on any transport being used to take customers to the aircraft. Each airport will be defining their own guidance in line with local health guidance.

I will need to lip read, how can I do this if the cabin crew are wearing masks?

We recognise that communication could be more challenging when a face mask is worn, so our crew are aware to look out for any customers who need assistance and support customers with suitable alternative methods of communication.

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