Please remember that making amendments to existing bookings via our Customer Services Team will incur an additional fixed charge if the change could have been made online. Please refer to our 'Fees and charges' guide for more details.
You can check your flight status using our online Flight Tracker.
Flight Tracker provides live departure and arrival information up to 48 hours in advance.
Up-to-date general travel information is published on our Latest Travel Information page.
If your flight has been delayed by more than 3 hours on arrival or was cancelled within 14 days of departure you may be eligible to receive compensation.
Please note: If your flights were booked via a Travel Agent, please contact them directly to claim on your behalf.
To submit a claim for compensation, please complete our EC261 Compensation form via the link below. One of our team of specialists will come back to you within approximately 21 days to confirm whether or not you are eligible for compensation. Please note this form is for compensation only – if you also want to claim for expenses please see the section below.
We are keen to make sure you receive all that you are entitled to, so please make sure you read the information about your notice of rights in a case of flight delay or flight cancellation on our delays and cancellations page.
If you would like to claim for expenses you have incurred as a result of a cancelled flight, or a flight that was delayed over 3 hours, please use our expenses claim form via the link below to submit a claim to our Customer Services team. We aim to review all claims within 21 days.