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Safety & Wellbeing

Your safety and wellbeing remains our highest
priority. Learn more
about our safety measures,
including our policy on masks, to help
you plan
and get ready for travel.

Essential things to remember

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DO NOT TRAVEL OR GO TO THE AIRPORT IF YOU HAVE COVID-19 SYMPTOMS

If you or those you’re travelling with have symptoms of Covid-19, you must not travel. Please do not travel to the airport, and follow the guidelines set out by the authorities as to what to do if you feel unwell.

WEAR A MASK AT ALL TIMES

Face masks must be worn at the airport, at the gate when boarding the aircraft and throughout the flight. If you have an exemption from wearing a mask, you must bring a doctor’s letter or medical certificate which clearly states you’re exempt.

COMPLETE ALL NECESSARY FORMS

Make sure you've completed all necessary health declaration and locator forms before you travel. Don't forget to bring your confirmation/forms with you to the airport as required.

Your wellbeing

View our video on what we’re doing to protect your wellbeing so that you can fly with confidence.

Key safety measures

To look out for the wellbeing of all passengers and crew, it’s vital that you adhere to all these important measures during your journey. They have been introduced in consultation with aviation authorities, the International Civil Aviation Organisation (ICAO) and European Aviation Safety Agency (EASA), and relevant national authorities and with the advice of our company medical advisor.

These measures include:

CLEANING & DISINFECTING

Additional cleaning and disinfection procedures for aircraft cabins, on top of an existing daily aircraft cleaning schedule. Every aircraft is subject to a daily disinfection process which provides surface protection from viruses that lasts for at least 24 hours.

STATE OF THE ART FILTRATION SYSTEMS

Our aircraft are already fitted with state of the art filtration technology. High efficiency particle arresting filters (HEPA) filter 99.97% of airborne contaminants in the cabin, including viruses and bacteria. These filters are the same as those used in hospitals and through these the cabin air gets replaced every 3-4 minutes.

BISTRO SERVICE AVAILABILITY

We have a limited Bistro service which is only available on selected flights. We offer a pre-order service on our Swiss duty-free flights. Visit our website for more information on how to order. Drinking water is available on board on request from your cabin crew.

CONTACTLESS BOARDING

Ground and cabin crew will not handle any customer documents during boarding, so customers will be asked to present their documents. We already encourage all customers to check in online and download their boarding pass onto their smartphone using our mobile app or to print their own boarding passes before arriving at the airport.

AUTOMATED BAG DROP

To protect customers and ground crew in the airport, customers will be able to use our automated bag drop (where available) to check in their hold luggage, with screens in place at our bag drop desks and at airports where auto bag drop is not available.

UP-TO-DATE SAFETY MEASURES

There may also be measures in place at airports such as wearing masks, self-declaration health forms and/or locator forms to be completed ahead of departure (bring them to the airport where necessary), and temperature screening. We continue to work with all airports to understand what measures will be in place to protect customers.

 

OUR MASK POLICY

Keeping you, and all our passengers and crew safe is our number one priority. Our mask policy helps ensure that everyone can travel comfortably and confidently.

Wearing a face mask on easyJet flights is mandatory for all passengers aged 6 years and older and crew, and you’ll not be permitted to board if you arrive at the gate without one. You’ll also be required to wear a mask to enter and travel through the airport terminal at your departure and arrival airport.

Exempt from wearing a face mask?

If you have an exemption from wearing a mask, you must bring a signed doctor’s letter or medical certificate (printed or digital format) with you to the airport when you travel with us, that clearly states that you’re exempt from wearing a face mask (please note, there’s no need to specify the medical reason for the exemption). This must have your name on it, the details of the medical practice and also, be dated within the last 12 months. We do not accept downloadable exemption certificates, or lanyards. This helps to ensure that you, our crew and all of our passengers can travel comfortably and confidently throughout the journey.

Please make this available on request for our airport staff and crew to see. If you’re unable to present this you may be refused travel.

Some local government authorities have introduced more specific requirements on the type of face mask that must be worn and the age requirement from which a mask must be worn. Here you will find government specific links with some helpful information, but please note this isn’t an exhaustive list and it’s important that you check government websites for the latest local government policies before you travel.

Passengers will be required to provide their own masks and we would encourage all customers to ensure they have a suitable protective face mask ready to be worn before arriving at the airport. Masks should typically be replaced every four hours, so please ensure that you, and those you are travelling with, have an adequate supply for the entire duration of your trip.

For more information about masks, see our FAQs.

What kind of mask should I wear?

It’s important that the masks we wear provide the best possible protection. That’s why we’re no longer allowing scarves, face visors or masks with valves.

The mask you wear should be FFP2 (or equivalent) certified, surgical or cloth.

If your mask isn’t suitable, you may be refused travel.

Don't forget

CONTACT WITH CABIN BAGS AND SURFACES

Throughout your journey, it is advised to limit any direct contact (touch) with surfaces in the airport and on the aircraft unless necessary. Once on board, you’ll need to stow your own cabin baggage and close the overhead lockers yourself.

Learn more

PROTECTION PROMISE

We recognise that sometimes plans need to change, that’s why we’ve made our market-leading Protection Promise even more flexible for travel this summer. If your plans change so can your flights, fee free up to 2 hours before departure.

Learn more