Covid-19 Travel Hub
Safety and wellbeing
Travel with confidence
We’re doing everything we can to deliver the safest and cleanest travel experience for all our passengers. To ensure you’re kept safe and sound, we’re following the highest hygiene standards and equipping our planes with hospital-grade air filters and around the clock disinfection. So, it’s safe to say you’re in good hands with easyJet.
Our mask policy
Your safety is our number one priority, so our mask policy ensures everyone can travel with total confidence. Everyone over the age of six needs a mask and you won’t be able to board your flight without one, so be sure to grab a mask before you leave home.
It’s important that your mask offers the best possible protection, so we’re no longer allowing scarves, face visors or masks with valves. Your mask needs to be FFP2 certified (or equivalent) and be surgical or cloth material. If it’s not suitable, you may be refused travel.
Austria, France, Germany and Italy have specific requirements on the type of mask you need, and they also have an age requirement for the wearer. Head over to our Travel Restrictions area for more information.
We understand some people may not be able to wear a face mask, so if you’re exempt from wearing one, please let us know before you travel. Some destinations, like Austria, France, Germany, Italy, Portugal and Switzerland, ask for a medical letter or certificate to prove exemption when flying to and from these countries. This may change, so please check the latest updates before travelling.
If you’re exempt from wearing a face mask, we’ll need you to complete a web form, then read and agree to the below statement:
I declare that I’m unable to wear a face mask because I have [or am assisting a person with] a medical condition or disability that prevents me doing so. I’ve read and understood easyJet’s policy on travelling with a medical condition and my medical condition complies with this policy.
I understand that different countries may have specific requirements on wearing face masks, which may include specific document requirements for exemptions. Further information can be found on each country’s local government website. I confirm that I've checked and will comply with all authority requirements for the destinations I am travelling to, from and within.
I'm completing this form in my own name, or on behalf of, and with the authority of, the named passenger. I confirm that I have completed this form to the best of my knowledge and belief.
Please visit our Contact Us page to access the web form. Once on the page:
- scroll down to ‘Write to Us’
- click ‘View contact us form’
- select ‘Mask Exemption’ from the ‘Your question’ dropdown
- include your booking reference before finalising your details
Once submitted, our team will review and contact you to confirm we’ve added this information to your booking so our crew are aware.
If you don’t notify us about your mask exemption before you travel, you can still fly with us if you provide a medical letter/certificate when boarding. The name on the certificate must match the name on your booking and be dated within the last 12 months. This can be in print or digital format and will be checked by our crew. Please be aware that if you don’t notify us in advance or provide the required documentation, you'll be denied boarding unless you wear a mask.
Additional requirements for flights to, from and within Austria, France, Germany, Italy, Portugal and Switzerland
Some countries have different legal requirements for those who are exempt from wearing face masks. Please be sure to check local government websites before travelling. This may also apply for customers requiring special assistance.
Any customers flying to or from these countries who are exempt from wearing a mask, you must provide a medical letter/certificate during boarding with the passenger name as per the booking and dated within the last 12 months. This will be inspected by crew. If you don’t have this, you’ll be refused travel unless a mask is worn.