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Covid-19 Travel Hub

Welcome to our COVID-19 Travel Hub.
Here you’ll find everything you need to know
to help you travel
comfortably and confidently
at every stage of your journey with us.

On your departure day

We're looking forward to welcoming you on board. Keeping our customers and crew safe is our number one priority.
So here's what you need to do to get ready on the day.

Essential things to remember

DO NOT TRAVEL OR GO TO THE AIRPORT IF YOU HAVE COVID-19 SYMPTOMS

If you or those you’re travelling with have symptoms of Covid-19, you must not travel. Please do not travel to the airport, and follow the guidelines set out by the authorities as to what to do if you feel unwell.

COMPLETE ALL NECESSARY FORMS

Make sure you've completed all necessary health declaration and locator forms before you travel. Links to these can be found in our travel map. Don't forget to bring your confirmation/forms with you to the airport.

CHECK TRAVEL RESTRICTIONS & ENTRY REQUIREMENTS

Be aware of any specific travel restrictions and entry requirements to the destination you are flying to, and for any destination you may be returning to.

WEAR & BRING YOUR FACE MASKS

In line with our mask policy, make sure you bring an adequate supply of masks for the entire duration of your journey and those you’re travelling with. Face masks should typically be replaced every four hours, or if they become wet or soiled.

ARRIVE PROMPTLY

Arrive at the airport in good time to ensure you can provide all necessary documents and complete all pre-travel checks before departure and regularly check Flight Tracker for any changes to your flight.

FOOD AND DRINK

Check airport websites for food and drink availability ahead of travel. We have a limited Bistro & Boutique service on board available on selected flights, but rest assured we are working hard to bring these back for you very soon.

Important things to know

Should I check if there have been any changes to specific travel requirements before I start my journey?

Yes, it's important that you continue to check government restrictions and updates and comply with all entry requirements for your travel.

What if I have Covid-19 symptoms?

Do not travel or go to the airport if you have COVID-19 symptoms.

Do I need to wear a face mask?

In line with our mask policy, face masks must be worn at every stage throughout your journey, unless you have a medical exemption from wearing a mask.

Can anyone accompany me to the airport?

Many airports are limiting access to travelling customers and anyone providing essential assistance to those customers only.

What do I do if I require special assistance?

If you or someone you’re travelling with requires special assistance, please see our special assistance information.

Find out more about safety measures for passengers requiring special assistance.

Will there be temperature checks at the airport?

There may be pre-departure temperature checks at the airport terminal entrance before entering and if you do not pass these, you’ll be unable to travel.

Will there be social distancing at the airport?

Social distancing rules at the airport may be the same as they are in other public spaces. So please adhere to these. There may also be signage at the airport to assist you.

Will customers be able to wash their hands at the airport and on board the aircraft?

You'll find restrooms at the airport where you can wash your hands with plenty of soap and water, along with hand sanitiser located around the airport. Soap and water are available on board.

TRAVEL RESTRICTIONS & ENTRY REQUIREMENTS

Stay up to date with all the latest local government information updates and requirements for your travel.

View map

MANAGE BOOKINGS

If there’s anything you need to change on your booking before you travel, it’s quick and easy to do it online in Manage Bookings or via our mobile app.

Learn more