General Enquiry

1. Your details

First name *

Please complete the fields marked with *.

Last name *

Please complete the fields marked with *.

Booking reference e.g. EFG123H

Booking reference must begin with the letter "E", "K", "L", "R", "V" or "X" and only contain alphanumeric characters.

Booking reference must be 7 characters long (only alphanumeric characters).

Flight date

Date must follow the format DD/MM/YYYY.

Email address used when booking *

Please complete the fields marked with *.

Email address must follow a valid format (e.g. abc@test.com).

Contact number

Phone number must follow a valid international phone number format (e.g. +441234567890).

2. Your question

Your question is about *

Please complete the fields marked with *.

In the below text field, please add information as follows:

Confirm which customers on the booking are unable to fly
Confirm which flights have been missed or require cancelling
Confirm if the deceased is the booker, a passenger, or a non-passenger
Upload a copy of the death certificate (can be uploaded at the bottom of the webform)
Your contact number and email address

Upload a copy of the death certificate (can be uploaded at the bottom of the webform)

Your question *

2000 characters remaining

Please complete the fields marked with *.

3. Attach documents (optional) Please provide us with anything that might help us answer your question more quickly.
Attachments can only be accepted in pdf, html, gif, bmp, jpg and png formats.
Total attachment capacity is 10MB

Attached files must be in pdf, html, gif, bmp, jpg or png formats.

The total size of attached files must not exceed 10MB.

4. Confirmation

Please complete the fields marked with *.