1. Your details

Please complete the fields marked with *.

Please complete the fields marked with *.

Booking reference must begin with the letter "E", "K", "L", "R", "V" or "X" and only contain alphanumeric characters.

Booking reference must be 7 characters long (only alphanumeric characters).

Date must follow the format DD/MM/YYYY.

Please complete the fields marked with *.

Email address must follow a valid format (e.g. abc@test.com).

Phone number must follow a valid international phone number format (e.g. +441234567890).

2. Your question

Please complete the fields marked with *.

  • Confirm which customers on the booking are unable to fly
  • Confirm which flights have been missed or require cancelling
  • Confirm if the deceased is the booker, a passenger, or a non-passenger
  • Upload a copy of the death certificate (can be uploaded at the bottom of the webform)
  • Your contact number and email address
  • Upload a copy of the death certificate (can be uploaded at the bottom of the webform)
2000 characters remaining

Please complete the fields marked with *.

3. Attach documents (optional) Please provide us with anything that might help us answer your question more quickly.
Attachments can only be accepted in pdf, html, gif, bmp, jpg and png formats.
Total attachment capacity is 10MB

Attached files must be in pdf, html, gif, bmp, jpg or png formats.

The total size of attached files must not exceed 10MB.

4. Confirmation

Please complete the fields marked with *.