Mama Shelter Zürich

"Definitely not a 4 star hotel, 3 star confortable maximum. Everything is kept at minimum cost. No closets, no drawers, no furnitures at all for your clothes, a small washbasin, even the bed is a mattress on a simple metallic structure. You get a confortable mattress and a functionning modern shower to get the impression of quality, the rest, compared to real quality 4 star hotel is simply absent. The restaurant is fast food quality and the service is awful! 5 CHF for tapwater is simply overpriced. Breakfast is 90% sugar with low quality products, even the "Birchermuesli" is not one but some Granola drowned in industrial sweet strawberry yogurt. Only sweet Granola available, no basic oat. The personnel is very young and lacks service experience, they were unable to match my name correctly in the restaurant compared to the room, charged me too much on two different bills with, once with "Ms" and the other "Mister" :-( without even checking or communicating at the final check-out- The amount was deducted automatically from the wrong card, so I got 2 different bills (I travelled for business but had to give a personal card Nr as a caution). Nobody asked! This hotel bets on a flashy decoration to skip essentials, service and save costs wherever they can. This overload on decoration on black grounds allows to hide flaws. They call it "urban", well..! It's overpriced for what you get, I do not recommend."

"Fun four star hotel with small rooms and comfortable beds, well-located opposite a supermarket, MacDonalds, on the same street with some shopping, and right next to a train station. Although it’Mama Shelter Zurich, just to be clear, the train station is not Zurich main station but Oerlikon station, which means you might have to make a transfer to get to Zurich station if you had connections there. We didn’t find it an issue; it’s quite a well connected train station, with a direct train to Geneva airport where we ended up departing from. Breakfast wasn’t included in our stay. The only negative thing I faced was my shower floor would flood when I showered even with the door closed, and the water heater was uncontrollably hot. Luckily I had booked 2 rooms side hy side with my son (1111 and 1112 were sold as a family room) so I was able to go next door and use his shower. I loved the double room setup for the family, interconnected spaces with a common corridor that we could close off. Check in and checkout we’re smooth, expect only minimal toiletries / amenities. My son especially liked the foosball table in the lobby."

"Booked hotel from airport as flight cancelled just before midnight and airline said they had no rooms left and book quickly while you can. Booked xxl family room with breakfast. On arrival found out just two separate small rooms, not even connected. Lots of corridor little space. No couch or extra space. Breakfast starts at 6:30 no option to get anything before then prepared, but needed to leave at that time for replacement flight. Receptionist said too bad, said I will not give you keys and you can call hotels.com and tell them you are stranded. That is their customer service for 600 euro night when arrive late with child. Then went off to other customer and had to remind he took my credit card and money but no keys. One of my worst experiences ever and biggest rip off."