My Story Hotel Rossio

"Hotel itself is great, but only stay here if you are okay with being constantly harassed when you leave the hotel, mostly by people selling fake drugs. Happened at least 100 times, and it is clearly not an issue that Lisbon takes seriously. I never once saw a police officer. I said something about it at the front desk and the response I got is that it is a “big city.” I lived in Manhattan for 3 years and have traveled to cities all over the world, and this is a first for me to be constantly bothered by strangers. My Story needs to seriously address these issues with the city, as I can hardly recommend people to travel here when there are so many other cities that don’t have these issues."

"No doubt about it, this location was close to perfect (nearby Metro station) for taking in the sights and activities of Lisbon! As a special bonus, Joao Pedro, the concierge at the hotel, helped us get on a tour of Sintra and surrounding areas when we were too tired to make a decision! He also made good recommendations for food (Restaurant Nicola) and helped us find a nearby supermarket. The room was small but clean and met our needs nicely. I'd definitely stay here again and ask for Joao because he is so helpful!"

"We stayed at My Story Hotel Rossio on three occasions in May and June this year. The hotel is in the very heart of Lisbon, within a walking distance of central sites and easily accessible by public transit, Uber, Bolt and taxis. This hotel is superbly run: room service, A/C and ventilation, full breakfast, complimentary drinking water and everything else that comes to mind. The Front Office Manager Inês Cruz is truly exceptional and the entire team are very professional and helpful. Inês re-worked our reservations transit and transfers not only at her hotel but in Porto, when Portugal was hit by a strike affecting our travel plans. They kept and moved in and out of rooms our luggage when we traveled elsewhere in Portugal as well as Germany on this trip. Everything that we needed was done and often anticipated before we even asked. While somewhat economical in cost, this hotel provides exceptional value in accommodations and service, far beyond a typical fancier and much pricier venue, either in Europe or the United States. Inês and her team are a true credit to their organization and profession. We wholeheartedly recommend this hotel."