Suites & Residence Hotel

"We were placed in this ‘accommodation’ overnight after our flight home was cancelled. It bares no resemblance to the website whatsoever (photos or descriptions). The website states it is a 4 Star establishment, I understand that 4 star in the EU is not the same as in the UK, but this place was unrecognisable. Pro’s - the room was small but clean and the sole member of staff on reception was polite and tried to be helpful. Cons - Much further away from the centre of Naples than expected ( approximately 40 minute drive). In the middle of nowhere, down a side road in an industrial area. Very isolated location, no shops, bars, restaurants or food vendors within walking distance. There is No Restaurant on site, only a “breakfast room” which is open from 7am to 10am (breakfast is brought in from somewhere else). The WiFi was very intermittent and the electricity kept going off in our room. The TV didn’t work. Mini bar had two small bottles of water, there was a kettle but only 2 T-bags (camomile & earl grey) no milk. Stench from the drains is awful. Looks closed from the outside. Across the road is a municipal dump. The Best Western Residence is not a hotel, it’s more like a Motel, just rooms for hire. Fine if you’re visiting on business and just want a place to sleep. According to the website it’s perfect for families but it’s definitely not a place I would want to stay with children, nor would I visit again."

"Smell was really bad here and it's way further from airport than they claim on advertising. We had two taxi/ubers cancel on us because of the location. Bed was also hard as a rock and we decided to change hotels and just pay because it was non refundable"

"The hotel was clean and we were well received at check in. However, the location was mixed among small car dealerships and tricky to find. There is a front gate and peering through it I thought the place looked closed. No one answered the call button and we were a bit concerned. We eventually found the entrance past the gated street down some steps. We were early but were given directions to a lovely restaurant that was about a ten minute walk where we had a fabulous lunch. Our room was quirky and sparsely furnished. We had two large bathrooms and three closets but nowhere to sit except on a bed or at a small dining table. There was one small television that had about four channels. My biggest complaint was the WiFi. It worked for about five minutes and then we could never get back on. Fortunately we were only overnighting there. They arranged a taxi for the airport and the driver was on time and delightful. We booked this last minute when a reservation at a different hotel fell through and this is the viewpoint of a typical spoiled American. It was clean and safe, which was our priority."