INNSiDE by Melia Berlin Mitte

"nice hotel in a great location. We were “upgraded” ( two of us) to a family room. They didnt tell us it was an adjoining room. The next room was watching tv until 2am the first night and it was noisy! They only left us two sachets of coffee in the room we went to reception and asked for more they said housekeeping would give us more. 8 hours later they hadnt so I went back to reception to ask again. I was asked if I was entitled to any! not happy"

"Visited this hotel recently and must say it done the trick for us. Check in/out was no problem and staff were lovely. Room was clean and adequate for our visit, as only in Berlin for a few days. Bit out the way but attractions were still within walking distance, although the weather did help as sunny every day. Can't comment about the food as we were room only and tended to eat out before our return to the hotel at night, breakfast buffet did look OK when we passed in the morning. Would return and recommend this hotel"

"I've had a few stays here. In-keeping with Melia's innside brand, it's a mid-range option that's always been a reliable choice for a city break. Yet on my most recent visit, I feel it has started to fall short of that. Upon checking in, I needed to request a room change as the headboard in my room was visibly worn away and stained. When I called the reception to report this, I was advised that someone would be coming to inspect it but I waited almost 20 minutes and no one arrived. I called reception again and it was the same scenario - another long wait without anyone coming to the room. That prompted me to go downstairs to reception to organise the room change. It wasn't a good start to my perception of customer service. The hotel is starting to look a bit tired in places. Cracks in fittings, furniture and fixtures and some furniture starting to look quite scuffed and dingy can be seen in rooms and communal areas. An underwhelming experience was on two occasions, I had indicated do not disturb outside of my room as I was returning shortly before setting out for the day (which is when I would have wanted my room cleaned while I was out). However, having seen me leave the room, housekeeping changed this on the indicator so that they were able to gain access to the room for cleaning. While I recognise and respect the huge task of cleaning a hotel and the zeal of housekeeping in wanting to get through as many rooms as possible, this was not appropriate. I might have left the room but I could have left a partner or other guest in there who would not have anticipated being disturbed. This represented poor form on the part of housekeeping in my opinion. The hotel gym similarly looked a bit tired with black tape now being used to patch up upholstery on a machine. However, it did the job for a reasonable workout. There are some positives for the hotel. The complimentary mini bar with soft drinks is a nice touch for a mid-range hotel and the hotel itself is in a good location for public transport and local amenities. There is complimentary WiFi but it wasn't working during my stay. Beyond shower gel, shampoo and lotion, don't expect any bathroom amenities - at least there weren't any in my room. Those amenities are of a decent standard as are the hotel towels. Although toilet paper was very thin and of poor quality that you would expect in a much lower star hotel. Overall, you need to really manage your expectations staying here. If you are anticipating the Meliá brand, despite this being a mid-range hotel, then you will be disappointed. But if you really aren't that fussed and are happy with an average stay where you spend little time in your room, then this will probably do the job."