the niu Keg

"Upon arrival we went to the reception, where we were unfortunately greeted by some of the surest staff you can imagine. No special welcome or friendly introduction – just a short message that parking cost €15 per night, and then we got handed out the key card. It definitely did not give the best first impression. The room was clean and nice, but very small for two people. There is virtually no seating space for suitcases, and there is also no actual seating space over the bed. This makes the room a little narrow and impractical when you are two people with luggage. The beds are okay, and the bathroom actually has a really nice size compared to the room itself. There is both shampoo and body shampoo, dryer and an extra little makeup mirror, small details that pull in the right direction. Overall, the hotel looks clean and functional and can be easily used for a short stay. But the very cool and unfriendly reception in the reception as well as the limited space and lack of seating in the room pull the experience down."

"The only annoying thing: The access to the parking lot/garage: There is always a thoughtless person blocking the access. What I also do not like: the cheap butter with yogurt. The housekeeping could be a bit more attentive. Otherwise, the house is very nice and the staff is very friendly."

"Upon arrival, we were greeted by a very friendly and solution-oriented person. We were significantly too early, and as expected, our room was not yet ready, but by paying the full amount in advance, we secured the booking and were allowed to park our car in the underground garage. So we set off to discover Hamburg. The next subway station is about a 500m walk away. When we returned to the hotel in the evening, we found a completely overwhelmed staff member who had to manage not only our request for room number and key card but also various drink orders from people at the bar and a guest's complaint, and he clearly did not know where to turn his head. After some groaning, head shaking, and searching through the computer, he finally handed us a key card to our room without even looking up or saying a word to us. In the room, we found only one towel for two people, but at least there were two bath towels. It was already late, and the person at the reception was already on the verge of a nervous breakdown, so one makes do. The next day, unfortunately, there was only one bath towel and one hand towel for two. Negligence? Cost-cutting measures? We discovered remnants of a previous guest in the drawer of a nightstand, about whose activities we would prefer not to think further. We decided not to open the other drawers at all. The hotel is located on a busy street; you can hear the traffic, the train, and unfortunately also the arguments of drunken people at night. Those who need peace and/or prefer to sleep with the window open should request a room facing away from the street. The beds are comfortable, and there is air conditioning available. There is no refrigerator, no minibar, and no water in the room. A 1-liter bottle of mineral water costs a staggering €6 at the reception. We also found the breakfast to be significantly overpriced at around €20 per person. The hotel is modern and stylishly furnished. I really like the design concept and the cheerful graffiti by the Hamburg street artist Rebelzer. In front of the entrance and in the access to the underground garage, there were several people hanging around every time we passed by, smoking and/or staring at their mobile phones. If they were staff members and not guests - that seems unmotivated and unprofessional. Conclusion: beautiful hotel with a generally good concept - but still has room for improvement."