The Social Hub Berlin

"We stayed at The Social Hub Berlin from October 3 to October 9. The hotel has a very good location and our room was perfectly acceptable. Unfortunately, our experience at reception on arrival overshadowed many of the positive aspects of our stay. At around 3 PM on October 3, during check-in, I misunderstood an English sentence spoken by a receptionist named Tessa. Instead of simply repeating or explaining what she meant, she spoke to me for several minutes in a harsh, aggressive and condescending manner, in front of my wife. I found the interaction humiliating and completely unnecessary. Later during our stay, I approached her again with another question and once more found her unwilling to help. For that reason, I cannot consider the first incident merely a brief misunderstanding. I cannot know what her intention was, and I do not want to make accusations without evidence. However, the way I was treated made me feel singled out and discriminated against. As an international guest, feeling this way within the first few minutes of arriving at a hotel was extremely upsetting and immediately affected our impression of the entire stay. I also want to mention that another member of the reception team, a male employee, was the complete opposite. He was friendly, smiling, respectful and genuinely helpful whenever we needed assistance. We were very grateful to him, and he showed exactly the level of hospitality we would expect from a hotel. The Social Hub Berlin has many good qualities, especially its location, but first impressions matter. No guest should be made to feel humiliated or unwelcome simply because they misunderstand a sentence in English. I sincerely hope management takes this feedback seriously."

"Upon check in, I apparently had a bill of €113 to pay. When I questioned the lady at reception, she whizzed something up on her computer and brought the cost down the €6 for “city tax”. I still am unsure where the initial €113 came from - and if I didn’t question her, probably would have been scammed. We arrived to a horrible smell in our room. With the excitement of being in a new country, we left for a few hours to return to the unbearable and worse smell. I unfortunately had to present this complaint to reception. Lucas was incredible and offered us a new and upgraded room right away which was awfully kind. However, the cleanliness remained the same. The bathroom was really dirty, there was no hairdryer or coffee mugs & the AC was broken. Customer service was fabulous, but I think the social club needs new cleaners/housekeepers."

"Nice hotel with a useful and practical common area, gym and a good breakfast. The rooms are clean and spacious enough. The staff is helpful."