H10 Berlin Ku'damm

"We were guests at the hotel for the third time and were very disappointed this time and did not feel comfortable. It started with the fact that there was no hot water at all for a whole day and half a night due to construction work.. Information only when we arrived. Shrugging at the front desk with the note that they can't do anything about it. You can also solve that more elegantly with a free drink, for example; we had a junior suite for 200 euros a night. For a 4-star hotel, I expect a little more than a shrug. The coffee machine in the room didn't work properly. Despite the complaint, nothing happened. The desk wobbled and the door to the refrigerator was completely crooked. They also immediately asked if we really needed service every day? We then accommodatingly said every two days is enough, but we would like the coffee and toilet paper and towels replenished/changed. That didn't work reliably either. The cleaning staff were so stressed and rushed through the hallways and rooms that you get the suspicion that they are cutting back on staff here too, unfortunately., The breakfast buffet was okay, but always just small bake-off rolls isn't that great either. All in all a good selection, but somehow you got the feeling that the pressure to save money is high here too. It's especially stupid that there are only two coffee machines., The line there was always annoying. Especially when a tour group of 50 people arrives all at once this time and storms the buffet. Manager M…… should be mentioned in particular. He is definitely in the wrong place and learned the wrong profession. When complaining, you only get a glib, condescending answer. They talk to you as if you were a schoolchild, in a tone and volume that is totally unacceptable., We were definitely there for the last time., It's actually a shame, it's otherwise a nice hotel in a good location. Why someone would want to ruin their reputation is beyond me. Greetings Andreas"

"Well-built hotel, featuring beautiful rooms. We had 317, which did not face the road, was fairly well soundproofed, and large enough for 2. The bed is comfortable with 2 types of pillows. All the options (TV, minibar, safe, kettle,...) are present. The bathroom is well laid out with a tub/shower, and the products are eco-friendly and not "stealable" :-) The staff is nice and speaks all languages. In terms of location, this hotel is ideally situated for shopping - in any case - and cultural activities. Several subway lines are nearby. Breakfast is a quality buffet and is open from 7:00 AM to 11:00 AM, which is very convenient. No reason not to go there! (Except perhaps for the marathon, which places it a bit far from the start and finish - about 45 minutes in all)"

"The staff at this hotel were so pleasant and helpful. I asked a few favours of them over my 5 days stay, helping contact clients rooms, packaging birthday cakes, borrowing pens, ice packs, etc., changing breakfast hours. Nothing was too much. Well done H10, you did good!"