Rixos Downtown - Free Entry to The Land of Legends Theme Park

"Location: Good Atmosphere: Okay, guests were very noisy at night shouting and arguing loudly. Rooms: Would say the rooms were good, mattress is not as comfortable as it looks. We were given a room very close to a fountain though requested to have a room in a quiet location of the hotel. Value: Very expensive for what we get. Food: Buffet service times were very short or crap. Food not much choices though their theme is international cuisine. Most of the time the food are luke warm and not hot. Most of the food are the same every day very disappointing for a 5 star hotel. The bar times aren't 24/7 they shut at midnight same as the last midnight snack. Terrible for a 5* hotel. Service: Very poor, few times we sat in the dinning rooms having food, half way through our food no waiter asked to serve us drinks. The waiters just keep passing by our table like we don't exist. In the pool outside the same we had to keep coming out of the heated pool to go to the bar to order drinks. Choices of deinka always runs out, we wanted ginger tea and they always say we dont have anymore. Every time we order the bar tenders never offer nachos or peanuts, they just wait till you ask for it. They have QR code on the tables by the pool but not active and available during winter time. Staff: The reception staff at first we found very welcoming and accomodating at first. However, we requested to move our complementary birthday celebration date and they literally mess it up. When we complained & asked what happened they just said theres some kind of misunderstanding. They came at the wrong date wrong time and had put the name on the wrong person, bottle of wine with no wine opener. Great! I even came to the front desk for it to be amended and the staff said its all done for us. A birthday that's been messed up badly that we will be remembering this every year. What a memorable experience! The staff at the spa she was a bit abrupt when we mistakenly use the hammam bath for vip only as the spa area was like a maze and not sign posted well, which doesn't help so of course it be easy to make mistake on which is for complementary guests and which is for vip only. Another disgusting experience: After we checked out then they gave us a gift which was Christmas candles 😂 its february and we get given left over from Christmas. Wow... that is just appaulling service. Thank you for the left over christmas present. Land of legends transport was changed without consideration or even asking guests if they have plans to visit in the evening for the show. We were disappointed and felt that they don't value their guests at all. We understand it was winter season and not many guests will book but should have still put consideration to their guests. When we complained about this issue we were just told it changed after we checked in. However, we weren't told about it until on the day that we booked to watch the evening shows, and no transport can take us then. Waitresses in the dinning were great specially to the asian ones from Philippines, they made sure we get a very good service everytime they are on shift. Overall: We would not recommended this hotel. We had such a horrible experience. We had been to some 5 star hotel in Antalya and this was the worse experience. We specifically stayed here due to the land of legends access transportation & to celebrate my birthday to have a wonderful and memorable one but got disappointed instead. Instead I have the most messed up birthday ever. Thank you Rixos downtown you had made our stay very unforgettable, that we do not want to stay at your hotel at all!"

"We truly enjoyed our five-night stay. The staff were incredibly helpful and paid special attention to our vegetarian diet they even prepared our requested meals the next day. We were very happy and satisfied, and we loved the downtown Antalya location"

"Our experience at the rixos downtown was wonderful the service and staff are very professional. The food very good quality and good range as well. We came especially for the free land of legends access and it’s a great add on service they provide definitely recommend for couples and families."