Hotel Opera

"Where Hotel Opera used to be solid and genuinely hospitable, this is unfortunately no longer the case. The hotel now works with tour operators such as Bolderman. As a result, buses are regularly emptied right in front of the door, these groups are given two hours of all-you-can-eat dining, and during that entire time the hotel’s own bar/restaurant offers no service to its actual hotel guests. They inform you of this without the slightest hesitation. If you eventually do get food and have ordered duck, you’re served lukewarm canned duck with a slice of bacon stuck on top to make it look pink. On top of that, there’s a strong sense of deception surrounding the final bill when you book directly with the hotel. After making a reservation, the night surcharge is charged immediately—yet at checkout they try to charge you the exact same fee again. A nasty trick that many people probably fall for. Be very careful! Although they deny everything at first, they quickly back down once you show proof of payment. You’ll also find no coffee or tea facilities in your room, housekeeping is terrible (they simply shake out the duvet and that’s it), and the air conditioning is switched off even though the rooms are boiling hot due to the sun. In short: once hospitable and reliable, now far below standard."

"Stayed for a 3 nights business trip . The hotel is old and the services quite poor - there is a gym only accessible on demand and as an extra charge . They do not accept Amex and the room was not very clean when I arrived . Breakfast is very basic and there is no room service . Not clear how this is a 4 star hotel. I would not recommend"

"The location was good as it was close to the centre but not too close which was good (low noise level) It was very clean and welcoming atmosphere. The rooms were spacious and nice. I believe it was good value."