Van Der Valk Hotel Amsterdam Amstel

"I recently visited with my friend and our 2 young daughters for a long weekend. We were anxious about our stay given the recent negative reviews, however these couldn’t have been further from the reality. From arrival to departure, the whole experience for us was perfect. Welcoming, friendly and informative staff, an amazing family room with plenty of space for 4, separate bunk bed room for the kids, spotless spacious bathroom with toiletries, the most comfortable bed and amazing views with floor to ceiling windows. The hotel facilities were outstanding, we loved the modern style of the hotel, the pool and spa area is incredible, we loved making use of this each day, the pool was such a hit with the kids after a busy day exploring the city. We ate in the hotel bar one night which was perfect for us – stylish surroundings, great service, amazing food – huge portions! Another highlight was the breakfast, we were spoiled for choice each morning with the choice of food and drink. One of the best hotel breakfasts I’ve ever had. The play area for children near to the breakfast room was also a bonus! There is 24/7 room service pizza available, which we ordered one night and it was fantastic. There is a self-service shop in the reception area, which is so well stocked with anything you may need or have forgotten, as well as snacks and ice cream. The metro station closest to the hotel is closed for a number of weeks, however we found it easy and cheap to get around using Uber, so this didn’t affect our stay. This was a perfect family hotel for us, and I would highly recommend staying here. I have zero negative comments. I wonder if the negative reviews are for the wrong hotel?!"

"I would never stay here again. The front desk staff need to learn that it is their job to greet their guests with a smile and a “may I help you”. We stayed here for 3 nights for a conference. The front desk people never even looked up from their screens while you stood in front of them. They were completely put out if they needed to answer a simple question. Probably the worst staff I’ve ever dealt with in 4 decades of travel. The hotel is located a long distance from the center of Amsterdam. However, we took the train and got in a lot of extra steps."

"They have a very bad worker from Egypt’s who keeps harassing clients and make people scared by speaking in arabic with a violent behaviour Very very bad experience, I’m scared to come here again"