AC Hotel by Marriott Split

"Excellent stay at the AC Marriott Split. The reception team was outstanding—warm, efficient, and helpful from check-in to check-out. Breakfast was delicious, and the hotel was extremely clean, very well maintained, and the room was absolutely spotless, reflecting true Marriott service. The beef tagliata was exceptional, the apple tart was a highlight, and the other dishes were equally impressive in both quality and presentation. The spa is relaxing and beautifully kept, and the garage offers easy, quick in-and-out access, adding great convenience. The hotel is also within comfortable walking distance to the Old Town, making it ideal for exploring Split. Highly recommended, and I’ll definitely return."

"I wish there was a rating lower than one star. As a Marriott Titanium member for many years, I had the pleasure of staying at many Marriott hotels over the last few decades. This is by far the most disappointing experience I have ever had. From the mostly unfriendly breakfast staff to a lot of the inefficient and non-diligent housecleaning team that did not do the basics to the members of the spa team that prioritized day guests over people staying at the hotel, I was left appalled, disappointed and just plain sad. It is with a heavy heart that I have to say that I will never ever come back to this hotel, even though I will be back to Split. It feels like the Slavic/Croatian mentality has overridden any attention to detail or customer service values that I experienced at other Marriott hotels. Don't get me wrong there were a few bright sparks. Mate and Marin were the sweetheart bartenders. Maja was an absolute mess and should not be in a customer-facing role. The late night guy at reception from Nov 26th to Nov 29th was a gem. Ivano and Ivana on breakfast service were a breath of fresh air. The last day or two had housecleaning teams that were more diligent and thorough. Thank you. However, each of the front desk women were rude and condescending, etc. etc. You could not bribe me to come back to this hotel. Avoid! Avoid! Avoid! Real rating 0 stars out of 5. I hope the good eggs find jobs elsewhere and don't ruin their reputations by being associated with the AC Hotel Split."

"We had a large room with a gorgeous city view. The bed was large and an actual king, instead of two beds pushed together. Unfortunately it was a little too firm, but we did like the pillows. The bathroom was better than our previous hotels. The shower was spacious and had a large waterfall shower head. The sink had lots of space. A makeup mirror would be a nice addition. Breakfast had minimal options and was not very tasty. The wellness center had a slightly heated pool, a hot tub, a Finnish sauna and a steam room. Unfortunately,a group of people spent over an hour in the hot tub, crowding out other people without moving (even after we mentioned it to staff) and we were unable to try all the options."