Hotel Bookquet

"Bookquet is a lovely small independent hotel. It is perfectly located near the river and only two minutes walking from the Charles Bridge. It is also within easy walking distance of Old Town Square and dozens of restaurants. My room faced the small street, but it was surprisingly quiet. The staff was very friendly and helpful. They understand the meaning of "hospitality". There is a lovely library and sitting room on the ground floor. I hope to return!"

"The location is wonderful. Close to the metro, close to Charles Bridge, walking distance to everywhere. The breakfast was fantastic, so much to choose from. The staff were lovely with the exception of 1 very grumpy receptionist. He wasn’t rude but he acted as though he had better places to be and was quite sullen. Everybody else was genuinely lovely and smiled and greeted us. The only other downside was just a personal like, I found the bed incredibly hard and it did keep me awake for a night or two. But saying all that the upsides outweigh the down and I would choose to stay again. Maybe the receptionist was having a bad week . I also was unaware of the €200 euro holding deposit for room damage. That did eat into our spending budget which was a shame but the reception took €100 in the end which was returned 2 days later after checkout..just don’t eat or drink anything from the mini fridge ."

"We booked a twin premium room. Website shows spacious rooms stating there was a sofa and slippers among other things. That is not what we got. When speaking to reception we were told we definitely had the premium room and couldn’t be moved as the hotel was full. However, because we continued to state our disappointment, bath robes and slippers were sent to our room. We discovered the next day that the shower door didn’t fit properly and leaked everywhere and bathroom door handle was loose. Shower was fixed the day after alerting reception but not the handle. This is definitely not a 5star hotel by uk standards. When asking for a small amount of fresh milk to take to our room for our tea (late evening) we were fobbed off with coffee crème pods. Finally it was agreed by another member of staff we could have milk but we had to go to another bar and then were sent back to collect a glass ourselves to put the milk in. Staff were not at all busy but it all seemed too much trouble. This was not 5 star standard. I am not a complainer by nature and will always be polite and friendly to staff. I have never stayed in 5 star before, always 4 star, but staff have always bent over backwards to help. I must stress that it was the evening staff who were not so welcoming and reluctant to be helpful. Room was pleasant enough and clean with very comfortable bed. It was very quiet and a good location for the sights. Breakfast was really good with freshly made hot choices as well as buffet and staff here were very helpful and friendly. It’s just a shame that reception staff are not very proactive in making guests welcome. We were never greeted on walking past reception staff, were never offered maps or general help on arrival and were not even asked if we’d enjoyed our stay on leaving. All we were asked was if we’d had anything from the minibar! This is definitely not 5* or even 4* treatment."