Santos Agumar

"Personnel were very kind, the room was beatiful and clean. I think it would be appreciated if you would pay more attention to menu planning. More variety, please! And a personal regret: why orange juice is absent from the menu of lunch or dinner? It isn't Dom Perignon, isn't it? Anyway, I had a good experience."

"Stayed for 1 night while in transit to Granada. The hotel is about 650m away from Atocha Bus Station. There are many eateries less than 1 KM sway from the hotel. Room amenities worked well. Spacious bathroom. Smooth check-in process. Overall, I had a pleasant experience."

"This hotel is situated on a busy road leading to and from Atocha rail station. You would expect a four star hotel to have decent sound insulation, but my first floor room was noisy, with buses, lorries, cars and motorbikes roaring past, all night. By way of comparison, I’ve since stayed in another hotel on an equally busy main road and the traffic noise was well reduced, so it can be done. The room itself was curious. Whilst there looked to have been some recent redecoration of the walls, the mattress on one of the twin beds was saggy and past its use-by date (I was able to move to the other bed). Tired beds didn’t seem to be a one-off for, as I checked in, another guest was asking for a leg on her bed to be repaired – and for a second time. My room had a coffee machine, but no cups (also no milk). The air conditioning in the anteroom worked fine, but wouldn’t work in the bedroom. The bathroom was OK, with the customary boxes of this and that which you rarely use. Breakfast too was adequate, if unspectacular, with a cheerful lady at the desk. On the bonus side, there’s a busy bar-café right opposite which serves tapas and drinks until late, and from the hotel you can easily walk to wonderful El Retiro park (where, on my brief restorative walk next morning, the roses were starting to bloom in the amazing formal rose garden). However, back to Hotel Agumar: for just under €200 for one person for one night, you’d expect considerably better. My three stars are perhaps generous as I can’t really recommend this hotel."