NH Madrid Sur

"El Retiro Madrid is the second Catalonia hotel in which we’ve stayed. The hotel staff and services far exceeded our expectations. In our experience, Catalonia offers superior value for the accommodations. The multi-lingual front desk staff was incredibly patient and helpful with local recommendations. In particular, Monica helped me considerably with my very broken Spanish. Although I wasn’t mocked, I felt like she appreciated my best effort to communicate in her native language. Every hotel should valued employees as kind and professional as Monica. We plan to return to Catalonia El Retiro during our next visit to Madrid."

"This was a delightful experience . Such very pleasant receptionists - helpful with luggage and registering , and even the offer of a welcoming drink. The location suited us well. The atmosphere was most welcoming. The rooms comfortable and well equipped with tea and coffee as well as a mini bar. The breakfast the best we have had out of many hotels elsewhere in Spain - with the choice on offer particularly of cereals. The service throughout the hotel was exemplary. We could not fault the place in any way and shall certainly stay again - either at this hotel or even try others of the Catalonia chain . If the others live up to our experience at El Retire we shall be most content."

"I would highly recommend this hotel. Located in the city of Madrid, it is easily accessible to the city. Subway station is very close and a grocery is directly across the street. (Always helpful) I gave it 4 stars because the rooms need a little update, but the staff more than make up for any minor updates that need to happen. Most speak English quite well and everyone that we encountered were kind, patient and friendly. A special shout out to Alejandro, who helped me through a panic attack as I was trying to get packages shipped out to my home. I'm truly sorry if I was rude!! I would not hesitate to come back. Thank you all!"