NH Collection Madrid Suecia

"This is one of the strangest properties I've stayed at in a long time. The female staff were surly to the point of incredible rudeness — the male staff were delightful and helpful. The air freshner used in the foyer was so strong and unpleasant I had an allergic reaction to it and had to sit outside to avoid throwing up. But the rooms did not contain this aroma. The fitness room smelled unbearably of mold. The vinyl flooring was installed incorrectly in both the foyer and in our room — there were inch and a half wide spaces between floor boards — I stubbed by toe on the floor! The lobby breakfast was delicious. It was reminscent of Fawlty Towers. But it was cheap and the location is fantastic, so.... "

"We booked two rooms with a view - the rooms are spacious and comfortable. The reception team were very friendly. We didn’t have breakfast included and the buffet was about €23 each. Instead one of the mornings we had breakfast in the bar which was fine and much better value. There are lots of places to get breakfast close by. We had tapas in the restaurant one evening too which was good. The restaurant was always busy and seemed to be a bit of a location as was the rooftop bar. Location wise the hotel is in a great place right in the centre and is down a quiet street next to a theatre. I would definitely recommend as a great location for a visit to the city. Madrid is a fantastic city to walk around too."

"This is was our first trip to Madrid, so I spent a fair bit of time researching hotels and this looked pretty good. I was wrong, it I turned out to be excellent, truly one of the best hotels we’ve stayed in. The staff make it so, they are top notch. We were greeted at reception by Marta, she was friendly, professional and really took the time to make us feel welcome. She is the perfect person to be your first point of contact on arrival. All the staff maintained this friendliness and professionalism throughout our stay. Marta always had a smile and greeting when we passed by reception. The room was huge, slightly larger than the first apartment I had in Liverpool in the late 70’s. The bed was a super king, six pillows. so comfortable! Lots of closet space, we were staying for four days, so the boss brought enough clothes for a fortnight and there was more than enough room for everything. The aircon is silent and works perfectly, always a plus. The bathroom was really spacious, (you’ll need a map) it had the most amazing rainfall shower. It was stocked with all the bells and whistles, the boss gave the hairdryer 10 out of 10, a major plus, apparently. We were celebrating our wedding anniversary and requested a room with a nice view, we weren’t disappointed and (as the photo shows) a cute touch was added to the room! Breakfast was outstanding! You literally are spoilt for choice. The staff were tip top, we were offered omelettes, poached eggs and a local egg specialty etc. The buffet was presented perfectly and the staff truly couldn’t do enough to help, outstanding, top marks all around! To top it off, the coffee was aces! We ate at the restaurant in the evening (I reviewed that separately) needless to say that reached the same high standards as the rest of this amazing hotel. We went to a local bar on our last evening to watch the Liverpool match but it was full, so we came back to the hotel and watched it online. We had to order room service and the food was really, really nice. The chef’s pasta was perfect as was the burger, and the young lady who brought our food was really friendly and not phased by a couple of oldies cheering on their team! The hotel is quiet yet has a really nice atmosphere, beautifully decorated and it has the most amazing sweet smell in the foyer, it reminds me of the hotels in Abu Dhabi. You are a ten minute walk (in any direction) to some of the most amazing sights of Madrid and less than five minutes to a Metro station (we mastered the Metro system almost immediately, easy peasy) it is a perfect location to explore this beautiful city! My wife and I have traveled together as a couple (and as a family) for over forty years and I would place Madrid in our top five places to visit, we will return to this beautiful city and when we do we will stay at this amazing hotel, it’s up there with the best we’ve stayed in! A big thanks to all the staff here (especially Marta) you helped to make our trip both memorable and stress free! Thank you all so much! It really is appreciated!"